Central Scheduling Specialist I

Responsible for scheduling of all procedures, registration activities, gathering and processing of patient demographic and insurance information. Responsible for securing complete and authenticated signed orders for scheduled procedures.

Work Schedule: Monday - Friday 8AM until 4:30PM

Education:  High School or GED required.

Experience: (required)  Minimum one year experience in scheduling, patient access, registration, billing, cash collections, insurance and/or pre-certification, or related experience in a medical environment.

Additional Skills/Requirements (required):  Excellent interpersonal and communication skills, experience and competency in customer relation skills in a professional environment. Ability to organize and prioritize work in a stressful environment. Ability to work effectively as a member of a team and is self-directed. Good problem solving skills. Basic medical terminology. Exemplary keyboarding skills and experience in patient registration systems and familiarity with personal computers. Basic knowledge of hospital performed procedures.

• Accurately collect, verify, and enter patient demographic, insurance, and financial information.
• Schedule appointments, procedures, referrals, and coordinate care across providers and departments.
• Obtain insurance authorizations, referrals, and pre-certifications as required.
• Communicate insurance benefits, financial responsibilities, and billing information to patients.
• Assist patients with scheduling questions, insurance concerns, and care coordination needs.
• Collaborate with providers, referral sources, insurance carriers, and Patient Financial Services to ensure seamless patient care.
• Maintain compliance with organizational policies, regulatory requirements, and patient confidentiality standards.
• Manage multiple priorities in a fast-paced environment while providing outstanding customer service.
• Support continuous process improvement through ongoing training and professional development.