Centralia, IL Member Service Representative

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

Job Summary
We are seeking a Member Service Respresentative (MSR) to join our team! As an MSR on the team, you will be responsible for assisting everyday members with their banking needs, which can include making deposits, making accurate change for businesses, and providing members with account information. You will also answer questions about the credit union and services provided, offer solutions to members facing issues with their accounts, and offer exceptional member service. The ideal candidate has exceptional customer service skills, strong attention to detail, and is comfortable working in a fast-paced environment. 

Responsibilities 

• Greet customers and ascertain what their needs are
• Assist customers with everyday banking needs
• Follow all cash handling procedures and policies
• Answer questions about banking options and products available to customers
• Provide exceptional customer service and support

Qualifications

• Previous experience in a banking setting desired
• Strong communication and interpersonal skills
• Strong customer service skills
• Excellent attention to detail
• Strong problem solving skills