Accounting, Background Investigation, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Dental Insurance, Equipment Maintenance/Repair, Financial Services, Health Insurance, John Deere Equipment, Leadership, Life Insurance, Lift/Move 50 Pounds, Microsoft Excel, Microsoft Office, Microsoft Word, On Site Support, Operational Support, Operations, Order Management, Organizational Skills, People Management, Performance Analysis, Pricing, Process Improvement, Production Support, Profit & Loss, Team Player, Vision Plan
21st Century Equipment, LLC is hiring a Centralized Field Service Advisor to support and coordinate field service operations across our dealership network. This role assists with daily service operations, technician dispatching, and process improvement to support customer satisfaction, productivity, and profitability.
Compensation
Pay: $50,000-$65,000 per year
Benefits:
- Medical insurance and HSA
- Dental insurance
- Vision insurance
- Life insurance
- Paid holidays and PTO
- 401(k) with company match
- And many more
What You'll Do
- Dispatch Centralized Field Service Technicians across the 21st Century Equipment organization
- Process and manage daily work orders
- Assist with supervising service department personnel
- Maintain service department processes to support customer satisfaction and profitability
- Monitor MST usage for accuracy and compliance
- Assist with maintaining service department assets and appearance
- Track technician performance and production to support monthly goals
What You Bring
- Minimum 3 years of experience in a John Deere Service Department
- Strong organizational and communication skills
- Ability to motivate individuals and teams
- Working knowledge of standard job pricing and commission‑based compensation
- Basic understanding of service department financial principles
- Basic accounting skills
- Proficiency with Microsoft Office applications, including Excel and Word
Physical Requirements
- Regularly lift up to 50 lbs
- Extended periods of computer use
About 21st Century Equipment, LLC
Since 1996, 21st Century Equipment, LLC has supported farmers and producers with industry‑leading equipment, service, and technology solutions. We are committed to operational excellence, teamwork, and providing long‑term career opportunities for our employees.
Apply Today
If you are an experienced service professional ready to take a centralized leadership role and support field service operations at a high level, apply today and join a team focused on performance and customer success.
If a job offer is made for this position, it will be contingent upon passing a pre-employment drug test, background check, and determination of insurability for positions that require driving. If the drug test comes back positive or you are not insurable for a position that requires driving, the job offer will be rescinded.