Centralized Leasing Manager

CLASSIFICATION: Full-time, Exempt 

COMPENSATION: $50,000 Annually

BONUSES: Ability to earn up to an additional $10,000 per year 

BENEFITS:  

• Health, Vision, and Dental Insurance
• 15 days of PTO and 10 paid holidays
• 3 Paid service days
• Paid parental leave
• 401K Plan with up to 6% matching
• Continued Education Program
• Employee Assistance Program
• Short-term Disability Insurance 

Key Responsibilities: 

• Oversee the daily operations of the after-hours leasing team and secret shop team.
• Provide guidance, mentorship, and support to team members to ensure high performance.
• Conduct regular performance evaluations and implement strategies for improvement.
• Model and nurture Redstone Core Values: We are Believers, We Communicate Authentically with Care, We Stay the Course, and We Drive Performance.
• Monitor team hours and pay cards.
• Design and deliver training for your leasing professionals, focusing on sales techniques, customer service, and compliance.
• Ensure new hires are fully onboarded and equipped to meet performance standards.
• Conduct ongoing professional development sessions for team skill enhancement.
• Schedule and coordinate after-hours team coverage to meet operational demands.
• Prioritize tasks and allocate resources to maximize team productivity.
• Streamline workflows to ensure efficiency and consistency in leasing practices.
• Monitor key performance metrics and ensure teams meet or exceed leasing goals.
• Use data to track lead conversion rates, call outcomes, and lease execution metrics.
• Prepare and present reports on team performance and leasing trends.
• Maintain high customer service standards to ensure positive interactions with prospective and current residents.
• Conduct quality checks through secret shopping to identify areas for improvement.
• Address and resolve escalated issues in a timely and professional manner. 

Key Skills & Qualifications: 

• Communication:
• Exceptional verbal and written communication skills.
• Ability to build relationships and inspire teams to perform at their best.
• Capable of managing multiple priorities effectively.
• Proficient in analyzing and interpreting performance data to make informed decisions.
• Strong knowledge of leasing and sales techniques with a proven ability to meet goals.
• Experience designing and delivering impactful training programs. 

Education & Experience: 

• Bachelor's degree is preferred, but not required.
• Ability to manage projects and multitask several processes at once under stressful conditions.
• Ability to use and quickly learn technology – Google Apps, Microsoft Office, cloud-based management, and dashboarding software.
• Team Player – able to inspire team members to high levels of performance and to provide constructive feedback as needed.