Centralized Leasing & Operations Assistant - Remote

Centralized Leasing & Operations Assistant

Location: South Carolina, Upstate (Anderson/Greenville/Spartanburg)

Summary We are seeking a highly motivated, organized, and results-driven Centralized Operations & Leasing Assistant to support our leasing and property operations team. This role is ideal for an individual who thrives in a fast-paced environment, can effectively manage multiple priorities, and has a strong background in leasing, sales, and customer relationship management.

The successful candidate will serve as a centralized resource supporting leasing activities, resident and prospect communication, administrative operations, and follow-up. This individual must be proactive, accountable, detail-oriented, and comfortable using technology and CRM systems to drive leasing performance and operational efficiency. This role will assist with various properties within the conventional business unit's portfolio.

Job Duties: (Note, this is not an all-inclusive list, and assignments may change based upon property or conventional business unit needs.

Primary:

Managing new lead follow-up and appointment scheduling Conducting centralized renewal outreach and tracking Monitoring CRM compliance and lead management

Secondary:

Performing work order satisfaction follow-up calls Completing concession and operational audits assigned by Regional team Assist with special tasks or projects for clients as assigned by Regional team Supporting reporting, compliance, and special projects Assisting with portfolio-wide administrative initiatives Providing remote coverage during PTO, leave, vacancies, and staffing shortages Assisting onsite teams with monthly reporting deadlines and administrative tasks when a vacancy is present

Key Responsibilities

Manage and respond to leasing inquiries, leads, and prospect communications in a timely and professional manner. Conduct consistent and strategic follow-up with prospective residents to maximize conversions. Maintain accurate and up-to-date prospect, resident, and leasing information within applicable systems. Utilize CRM and property management technology to track leads, follow-ups, activities, and results. Support property teams with centralized administrative and operational tasks. Coordinate and prioritize multiple assignments while maintaining a high level of accuracy. Build strong rapport with prospective residents, residents, and internal team members. Identify opportunities to overcome objections, move prospects through the leasing funnel, and close business. Assist with lease-related documentation and processes. Conduct renewal follow up and maximize retention at various communities. Monitor outstanding follow-ups and ensure commitments and deadlines are met. Communicate effectively with onsite and corporate teams to ensure a seamless customer experience. Maintain confidentiality and professionalism when handling resident and company information. Contribute to leasing goals, occupancy objectives, and overall operational efficiency. Travel to any property in the portfolio at the request of Manager.

Required Qualifications & Skills

Proven experience in leasing, sales, and property management Strong sales background with a demonstrated track record of closing. Proficiency with EliseAI, Yardi IQ/CRM, Yardi, and Blue Moon. Exceptional follow-up skills and the ability to consistently move prospects toward a decision. Highly organized with excellent attention to detail. Strong ability to multitask and manage competing priorities. Excellent verbal and written communication skills. Strong interpersonal skills and the ability to quickly build rapport and establish trust. Self-motivated and able to work independently with minimal supervision. Highly accountable with a strong sense of ownership. Comfortable working in a technology-driven, high-volume environment. Strong problem-solving and decision-making abilities. Professional, positive, and solutions-oriented attitude.

The Ideal Candidate The ideal candidate is someone who takes ownership, follows through, and gets results. You are naturally organized, highly responsive, and able to balance administrative responsibilities with a strong sales mindset. You understand that successful leasing requires more than simply responding to leads-it requires building relationships, creating urgency, overcoming objections, and consistently following up until the deal is closed.

BENEFITS All full-time employees are eligible to participate in our benefits program. NHE offers:

HDHP Health Insurance Plan PPO Health Insurance Plan Vision Insurance Dental Insurance Short-Term Disability Long-Term Disability Group Life Insurance Health Savings Account (offered for HDHP plan) Flexible Spending Account (FSA) Employee Assistance Program (EAP) 401k Retirement plan 12 Paid Holidays (includes Birthday Holiday) Up to 130 hours of PTO

About NHE, Inc. As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike. We work to provide superior service by capitalizing on our vast experience, dedicated employees and investments in technology, training and certification.

Based in Greenville, South Carolina, NHE is a leader in homeowner association management services, multi-family and apartment management solutions, and consults with owners and operators to determine best practice operations.

EOE