Centralized Patient Access Representative II - Specialty

MultiCare Health System

Spokane, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Calendar Management, Call Centers, Career Development, Communication Skills, Computer Systems, Customer Support/Service, Data Entry, Dermatology, Detail Oriented, Diabetes, Electronic Medical Records, Endocrinology, Fellowship, Health Insurance, Healthcare, Healthcare Providers, Insurance, Language Interpreter, Leadership, Medical Office Administration, Medical Terminology, Medical Treatment, Medicine, Metrics, Nephrology, Neurology, Orthopedics, Outpatient Care, Patient Care, Patient Registration, Podiatry, Rehabilitation Medicine, Sleep Medicine, Sports Medicine, Staff Development, Tuition Fees

LOCATION

Spokane, WA

POSTED

30+ days ago

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

About MultiCare's Access Center

The Centralized Access Team provides excellent patient care and the development of employees' healthcare skills, including those without previous healthcare experience. Our leadership and training team is focused on your success in all that you do during your career here at MultiCare. We encourage all individuals to apply who has the desire to grow and help serve our patients and community.

The Centralized Patient Access Representative II handles inbound calls and works referrals for our specialty clinics to include MultiCare Orthopedics, Sports Medicine, Podiatry, Physiatry, and Neurology clinics // MultiCare Dermatology, Nephrology, Endocrinology and Diabetes Education, Pulmonary, OB/GYN and Sleep Medicine clinics. The ideal candidate possesses exceptional customer service skills and demonstrates efficiency in their work with an emphasis on attention to detail. Reliable attendance and adaptability are key to the success of our team and supporting our patients and clinic partners

FTE: 1.0, Shift: Days, Schedule: Monday - Friday

Tentative Start date 12/1/2025

Position Summary
The Centralized Patient Access Representative II (CPAR-II) is responsible for assisting new and existing patients with scheduling appointments, facilitating communication with patient care team, and providing information and updates on a wide variety of topics related to their care. Creating an outstanding patient experience is a priority and achieved through your professionalism, empathy, and enthusiasm during patient interactions.

Our CPARs are well-equipped to work in a fast-paced environment to assist patients with navigating their healthcare needs. CPARs use a variety of computer systems and access large volumes of information to complete a variety of complex tasks on behalf of the patients, providers and multiple medical practice locations. Our ideal candidate has a positive attitude, drive to be successful and an overall love for the community. The CPAR II is the second level of a 4-tiered job family typically assigned responsibility to support multiple medical specialty practice locations.

Responsibilities

All CPAR-I Functions
Assigned additional responsibilities such as a higher volume of clinics, specialty and/or ambulatory procedure scheduling for medical practices
Aids callers/patients, to include referral coordination, patient registration and scheduling new and follow-up appointments for multiple medical practice locations according to established protocols for contract and/or specialty clinics
Navigate incoming referrals and ensure we are working to obtain any necessary insurance prior-authorization
Initiate patient outreach as needed based off referral work queues
Interpreter scheduling
May function as a Lead Advocate based on demonstrated skills and abilities in the role

Requirements

High School Diploma or GED
Two (2) years customer service experience required or 6 months meeting call center metrics in as a CPAR-I
Possess proficient computer skills operating multiple systems in a windows-based environment
Two (2) years office, clerical, or call center experience; in a medical setting preferred.
Knowledge of medical terminology, referrals/orders and medical insurance preferred
Electronic Medical Record experience; EPIC preferred.
Familiarity with data entry and complex scheduling preferred

About Rockwood Clinic

MultiCare Rockwood Clinic is one of the region's largest outpatient diagnostic and treatment centers, serving communities across eastern Washington, northern Idaho and western Montana. With more than 350 physicians and providers across 50 specialties and multiple primary and urgent care locations, Rockwood delivers more than 160,000 patient visits annually. This diverse and growing outpatient network offers a wide range of meaningful career opportunities.

About the Spokane Community

Spokane, in eastern Washington along the Spokane River and near the Selkirk Mountains, offers a vibrant city experience with endless access to outdoor adventure. Residents enjoy lakes, rivers, ski resorts, golf courses, wineries, and nearby national parks, combined with a thriving arts and culture scene. Spokane delivers the perfect balance of city living and Pacific Northwest recreation year-round.

Why MultiCare?

Rooted in the local community - Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years

Growth and education - Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your future

Well-being and support - Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life

Living our values - Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other

Belonging for all - Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valued

Pacific Northwest lifestyle - Work and live where natural beauty, adventure and strong community connections are part of everyday life

Pay and Benefit Expectations
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $18.06 - $25.98 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.

MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V

About the Company

MultiCare Health System

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