Centralized Scheduling Representative (Call Center)

Job Description:

Job Title: Centralized Scheduling Representative

Location: Springfield, Missouri

Department: Centralized Scheduling

Employment Type: Full-time

Job Summary:

Are you passionate about helping others and creating positive experiences with every interaction? Join our compassionate, collaborative team as a Centralized Scheduling Representative and play a vital role in connecting individuals with the care and services they need. This is an excellent opportunity to make a meaningful difference, develop valuable healthcare and customer service skills, work in a fast-paced and engaging environment, collaborate with dedicated professionals, and be part of an organization committed to improving lives. We are seeking a dependable, customer-focused professional with strong communication skills, attention to detail, and the ability to multitask effectively.

As a Centralized Scheduling Representative, you will serve as the first point of contact for clients seeking services. In this role, you will answer incoming calls, assess client needs, schedule appointments, verify insurance eligibility, and provide exceptional customer service. The ideal candidate is organized, professional, and enjoys helping others while managing multiple responsibilities in a busy call center environment.

This position offers…

• Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement - Company paid for work functions requiring travel
• Employee Discounts - Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

• Provide exceptional customer service by serving as the first point of contact for clients seeking assistance and scheduling services
• Schedule initial appointments for Outpatient and Psychiatric Services while ensuring accurate and efficient calendar management
• Assess client needs, including crisis-related situations, and route calls appropriately to ensure timely support
• Answer incoming calls and connect clients with the appropriate staff, department, or resource
• Verify insurance eligibility and referral information using designated software systems and online tools
• Maintain accurate client records, activity logs, reports, and tracking systems
• Send appointment reminders, letters, and other correspondence to support client engagement and attendance
• Protect client privacy by adhering to HIPAA requirements and confidentiality standards
• Support department operations by completing additional duties as assigned

Education, Experience, and/or Credential Qualifications:

• High school diploma or GED required
• Previous customer service experience preferred
• Strong oral, written, and interpersonal communication skills
• Excellent typing and computer proficiency
• Ability to work independently with minimal day-to-day supervision while effectively managing new assignments

Additional Qualifications:

• Must possess a strong customer service orientation
• Ability to effectively multitask in a fast-paced call center environment while contributing as a team player
• Flexibility to support multiple locations as needed
• Reliable transportation required
• Current driver's license, acceptable driving record, and current auto insurance required
• Successful completion of background checks, including criminal record, driving record, abuse/neglect screening, and fingerprint check

Physical Requirements

• Perform sedentary work involving exerting up to 10 pounds of force occasionally and a negligible amount of force frequently
• Sit for extended periods throughout the workday with occasional walking and standing
• Perform repetitive hand, finger, and arm movements for typing, data entry, and written communication
• Use computers and other office equipment for prolonged periods

Keywords: Centralized Scheduling Representative, Customer Service Representative, Call Center, Appointment Scheduling, Healthcare Administration, Medical Scheduling, Client Services, Insurance Verification, Administrative Support, Patient Scheduling

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.