Senior Cerner Technical Support of the Cerner Millennium 2012.1.18 and Cerner Millennium 2005 with an emphasis on System Support that includes;
• Understand current Architecture and implications to process, workflow, and System support
• Excellent Communicator to CST Sustainment Leadership
• Troubleshooting as required for end user issues relating to the supported systems
• Work closely with CST SE's and other application analysts to resolve issues
• When required complete Evaluation, analysis, documentation of requirements, and
translation into proper system requirement specifications
• Technical Operational Support for the current functionality for:
o Olympus
o WTS Location
o Deployment Manager
o Environment Manager
o Citrix in regards to Cerner[Intermediate level]
o Printing Support – Assist and Educate printer team for the Specialized Build, Troubleshooting, and Support for both Legacy Cerner CW and Legacy Forensic Cerner systems.
o CAMM database
o WebSpere [Intermediate level]
o Linux [intermediate level]
o Disaster Recovery Toolkit
o Millennium Objects
o Downtime processes
o Code and Software management
o Security Management – Secret Server
o Scheduled Downtime Planning and Support
o System Performance Monitoring – Daily, weekly, monthly, and yearly
o Issue Management
• Provide support for testing resources as required, including but not limited to:
o System Current State
o System Configuration – all domains
o Server cycling
o Troubleshooting issues with Win10 Upgrade Testing, Citrix Receiver Upgrade
Testing
o Documentation updates
The minimally qualified candidate will have a complete understanding of Cerner Millennium previous experience supporting Cerner Millennium, (Cerner 2005/2012 code)
Required Skills:
• Ability to understand the importance of following defined processes
• Excellent oral and written skills
• Excellent customer service skills
Application Specific Skills:
• Six years of Cerner System Support
• Expert understanding of Cerner System Support Tools