Onshore Cerner Technical Consultant must have experience in performing AMS support for large healthcare including SLA & KPI based delivery, ITIL SCRUM based Operations and project delivery experience. Strong Cerner Functional Breadth, preferred experience in Delivery Role with Large US Healthcare
Core functional domains:
Registration / ADT
Charge Services / Patient Accounting
Clinical modules (FirstNet, CareAware, Nursing)
Ancillaries (PathNet, RadNet, Pharmacy – at least dependency level)
Core Security (access, roles, audits)
AMS Operations & ITIL
Incident, Problem, Change, Request (ITIL v3/v4)
P1/P2 management and RCA ownership
SLA/SLO tracking and reporting
Knowledge deflection and incident trend reduction
On call / after hours coverage model
Security, Access & Compliance Awareness
Resolution of Incidents and Service Requests (RITM), preparing and presenting RCAs and problem and Knowledge Management.
Numbers & Facts
Location
Dallas, TX (Remote)
Industry
Other/Not Classified
Company Size
100 to 499 employees
Skills
Cernerunmatched
Change Requests/Ordersunmatched
FirstNetunmatched
Healthcareunmatched
ITIL (IT Infrastructure Library)unmatched
Knowledge Managementunmatched
Maintenance Servicesunmatched
Medical Billingunmatched
Nursingunmatched
On Callunmatched
Performance Metricsunmatched
Pharmacyunmatched
Scrum Project Management and Software Developmentunmatched
Service Level Agreement (SLA)unmatched
Technical Consultingunmatched
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