Certification and Outreach Specialist

Job Title: Certification and Outreach Specialist

Department: Entrepreneurship

Program: Minority Business Assistance Center (MBAC)

Reports to: Director of Entrepreneurship

Employment Class: Full-Time/Regular/Exempt

Workdays: Monday - Friday

Customary Hours: 8:30AM - 5:00 PM(*Hours are extended when workload is increased.)

MBAC provides business and financial advising via one-on-one counseling and large group training sessions. MBAC is committed to providing high level business development services to eligible clients, developing and maintaining a network of strategic partnerships, providing customized business and financial consulting services, including lending and maintaining a referral service for clients.

The Certification and Outreach Specialist serves as the advisor to clients who are looking to obtain certification and supports those who are applying to receive services through the client intake portal. This position is also responsible for supporting Marketing and Outreach through creation of programming tools and resources, as well as hosting programming associated with MBAC.

• Support the MBAC key performance measures regarding State of Ohio set aside certification program as well as engaging and enabling eligible businesses to obtain other relevant certifications with other government entities and municipalities.
• Train, analyze and evaluate minority business enterprises and encouraging diversity growth equity, veteran’s business enterprise, and woman's business enterprise applications and supporting documentation (e.g., unified application for certification, recertification, and cross certification as an MBE, EDGE, VBE, WBE, according to government regulations).
• Manage the MBAC intake of new clients, data entry into the customer relation management system Salesforce and assigning clients to the Business Advisor, or Resource Partner as deemed necessary during the intake process.
• Develop relationships and marketing MBAC Services to Resource Partners and new clients in the 18 counties within the MBAC designated counties.
• Support the MBAC team in achieving its strategic mission and key performance measures.
• Prepare internal and external correspondence.
• Maintain files and assist in collection, maintenance and recording of client data.
• Conduct market opportunity research for MBEs through various databases.
• Other duties as assigned.

Keyword: Certification and Outreach Specialist
Required Experience:

Education:

• High school diploma is required, Associate’s or Bachelor’s degree preferred
• May substitute years of experience for education
• Willingness and ability to obtain other certifications as necessary

Experience:

• 2-3 years of experience in business administration or social services

Communication Skills:

1. Ability to read, write, and speak English proficiently
2. Effective and professional verbal and written communication skills
3. Strong interpersonal and customer service skills
4. Ability to work with individuals from all backgrounds with varying needs

Technology and Compliance:

• Proficiency with Microsoft 365 (MS Suite, Teams, OneDrive, SharePoint, etc.)
• Commitment to compliance and ethical standards
• Experience with videoconferencing systems (e.g., Webex, Zoom, Teams, etc.)
• Experience witth

Time Management and Organization:

• Ensures accuracy, efficiency, and consistency across all tasks
• Works independently with the ability to handle multiple tasks
• Manages workload effectively and delivers results in a timely manner

• While performing the duties of this job, the employee is regularly required to talk, hear, and see.
• The employee must occasionally lift and/or move up to 50 pounds.
• The noise level in the work environment is usually moderate to low.
• The employee is required to occasionally travel to different work sites and community events as needed.
• Professional business attire and appearance required.

From: Columbus Urban League