Administrative Skills, Calendar Management, Certified Medical Assistant, Clinical Assessment, Co-Payments, Customer Support/Service, Documentation, Electronic Medical Records, Informed Consent, Injections, Insurance, Inventory Management, Medical Assistance, Medical Products, Needs Assessment, Office Equipment, Patient Care Authorizations, Psychiatry and Mental Health, Telephone Skills, Time Management, Training/Teaching
- Competitive salary
- Paid time off
- Training & development
- Wellness resources
Job Summary
- Performs a variety of duties to include psychiatric office secretarial duties and administrative tasks which require knowledge of customer service, insurances, co-pays, deductibles, practice policies to ensure patient satisfaction and positive outcomes. Also assists with Certified Medical Assistant duties like vital signs, injection administration and Transcranial Magnetic Stimulation treatments.
ROLE AND RESPONSIBILITIES
- Greet visitors as soon as they enter, determine their needs and direct them to the proper area of the practice.
- Collect information from patients, including insurance information, money for copays and contact information to put into electronic medical record.
- Check insurance eligibility on patients with appointments and call patients whose insurance is not active.
- Answer the telephone and redirect calls to the appropriate staff member, and respond to voicemails in a timely manner.
- Maintain office inventory, ensuring there are always efficient levels of medical supplies and other office equipment.
- Assist medical staff with responding to correspondence, including email and physical letters.
- Takes monies owed, posts monies and produces a receipt for the patient.
- Schedules patient appointments, answers general questions, obtains authorizations and pre-authorizations for patient care services.
- Maintains master calendar for medical staff.
- Completes required paperwork or documentation.
· Ensure patient has signed consent forms for TMS, authorizations by insurance are in place and TMS sessions are administered according to protocols.
· Assist provider with cortical mappings, measurements and cap placement.
· Explaining TMS procedures and its possible effects on patients, as well as answering questions.
A
Alfredo H Arellano PMHCNS-BC, PA