Certified Medical Assistant

Location/Department: Multiple Locations (Brookville, Batesville and Osgood)/Primary Care and Immediate Care

PRN - as needed

Job Summary:

Performs a wide range of clinical duties while assisting the provider in giving quality care in a medical office setting. Primary responsibilities include; gathering patient data, chart scribing & chart preparation/review. Will demonstrate the knowledge required to provide age-appropriate care for the patients served in the practice. Must complete required computer training & develop a strong working knowledge of the patient chart in the EHR to be aware of health insurance guidelines for pre-authorizations, referral processes, & have ability to schedule diagnostics/specialist visits as ordered by the provider. Requires experience in a medical care setting interacting with patients & their families, detail oriented, having the ability to stay focused, caring, responsible & organized.

Supervisory Responsibilities:  None

Duties/Responsibilities:

• Assists patients into exam rooms in a prompt, efficient, & friendly manner.
• Takes vital signs & prepares patient for exam in an accurate & appropriate manner.
• Transports patients safely & efficiently.
• Assists as needed with patient care as requested including set-up & tear down of procedures.
• Prepare & mails appropriate preparation instructions to patients.
• Inquires & documents in patient’s health record as appropriate regarding x-rays & test results for patient appointments.
• Performs EKG testing as ordered & enters charges. Submits order to health records in a timely manner.
• Performs venipuncture safely & accurately & submits orders appropriately.
• Performs subcutaneous & intramuscular injections, enters charges, & documents.
• Assists the patient with maintaining an updated medication record.
• Call prescriptions into pharmacies accurately & timely.
• Assists in the education regarding medications & their side effects.
• Demonstrates knowledge of isolation procedures.
• Cleans & maintains equipment according to policy.
• Transports instruments & equipment in a safe manner.
• Prepares specimens for lab in a safe & timely manner.
• Checks & puts away sterilized instruments accurately.
• Cleans exam rooms in a safe & efficient manner.
• Determines call direction in an accurate, efficient, & friendly manner.
• Takes accurate messages & delivers in a timely manner.
• Orchestrates effective communication over multiple phone lines for both incoming & outgoing calls.
• Confirms all upcoming appointments by phone.
• Maintains appropriate statistics for patient care.
• Schedules, acknowledges, & edits all physician’s schedules on computer system. Assists front office as needed.
• Retrieves/ handles voicemail messages as appropriate in a timely manner & documents all encounters with patient in health record.
• Sorts mail & delivers to physician areas.
• Organizes & retrieves referral letters & information pertinent to the patient’s care including information from the EHR & scans.
• Assists in complying with pre-certification needs for testing & therapies.
• Stocks rooms with appropriate supplies as requested.
• Maintain security systems as appropriate.
• Takes responsibility for ordering & maintaining supplies & equipment as requested.
• Carries out provider orders, including authorization of refills according to established protocols.
• Acts as liaison between provider & patient, communicating essential instructions given by provider & implementing patient education.
• Gathers the patient’s medical data, then presents it to the provider in the patient’s presence.
• Assists the provider by scribing the physical exam, provider’s orders, initiates the visit plan & provides appropriate patient education.
• Assists provider with evaluation of clinical processes for quality & efficiency.
• Evaluates patient’s condition by accurately performing physical & psychosocial assessments as recommended.
• Documents completely & accurately, according to protocol, within the EHR.

Required Skills/Abilities:

• Strong verbal, written, & listening communication skills
• Exceptional organizational skills, able to multi-task
• Able to perform basic medical assisting skills
• Must be able to operate office & medical equipment

Education and Experience:

• Additional education & training beyond high school is required
• Minimum of 1 year prior medical assisting experience preferred
• Must complete Family Team Care training
• Certified Medical Assistant preferred

Physical Requirements:

• Frequent use of hands, walking, sitting, standing, kneeling, reaching, stooping, talking, pushing, pulling

• Occasionally may have to lift up to 25 lbs