Certified Medical Assistant

Reports to: Regional Operations Manager   
Employment Type: Full-Time 

Benefits: Medical, Dental, Vision, PTO, Weekends Off

Floater: Kingsport, TN and Rogersville, TN locations

Qualifications: 

• High school diploma or equivalent 

• Certification from an accredited Medical/Nursing Assistant program 

• Current CMA, RMA, CNA, or CCMA certification and licensure 

• Previous experience in a clinical setting, preferably in behavioral health, addiction medicine, or primary care 

• Excellent interpersonal and communication skills 

• Strong organizational and time management abilities 

• Proficiency in electronic medical records (EMR) systems 

• Knowledge of medical terminology and clinical procedures 

• Ability to work effectively in a team-oriented environment 

Key Responsibilities: 

• Assist physicians, nurse practitioners, and other healthcare providers with patient examinations and procedures. 

• Administer medications and injections as directed by healthcare providers. 

• Perform routine clinical tasks, including triage, taking vital signs, drawing blood, and collecting laboratory specimens. 

• Support patient care delivery by helping health care providers during examinations; preparing lab specimens; disposing of contaminated supplies; telephone prescriptions to pharmacies; authorizing medication refills as directed by physician; drawing blood. 

• Conduct patient education on health management, treatment plans, and preventive care. 

• Greet and escort patients to examination rooms. 

• Obtain and document patient medical histories, current symptoms, and other relevant information. 

• Ensure patient confidentiality and maintain accurate and up-to-date medical records. 

• Schedule appointments, follow-up visits, and coordinate referrals to specialists as needed. 

• Provide emotional support and reassurance to patients and their families. 

• Manage patient check-in and check-out processes, including verifying insurance information and collecting co-pays. 

• Answer phone calls, respond to patient inquiries, and manage electronic communications. 

• Maintain inventory of medical supplies and place orders as necessary. 

• Participate in staff meetings, training sessions, and quality improvement initiatives. 

• Assist in the management and monitoring of patients receiving addiction treatment, including medication-assisted treatment (MAT). 

• Provide support in behavioral health interventions, including patient screenings, assessments, and follow-up care. 

• Prepare examination rooms and ensure they are clean and well-stocked with necessary supplies. 

• Maintain a safe and secure work environment by following and enforcing standards and procedures; complying with legal regulations. 

• Serve and protect the physician or health care provider practice by adhering to professional standards, policies, procedures, and all federal, state, and local requirements. 

• Enhance the health care facility’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.