Qualifications
Basic Patient Care Principles; Medical Terminology; Computer literacy; Current AHA BLS certification required.
Work Experience
Six months Certified Medical Assistant experience, preferably in ambulatory or community clinic setting. Two or more years of experience required for Pediatric Certified Medical Assistant
Education
High School diploma or equivalent plus completion of accredited Medical Assistant Training Program with Certification from CCBMA or AAMA
Skills
Speaking, Active Listening, Reading Comprehension, Time Management, Written communication including accurate documentation in the EHR, Critical Thinking, Negotiation, Judgment / Decision Making; Oral Comprehension, Verbal Communication, Proactive Attitude
Expectations
- Come prepared to work with stethoscope, watch, pen, hair pulled back, nails clean and short per policy.
- Anticipate provider's needs for equipment and patient history.
- Use masks, gloves and safety glasses to protect themselves and their patients from infectious diseases.
- Maintain a positive attitude towards patients and coworkers.
- Attend staff meetings and mandatory staff training as required.
- Cell phones, texting, and internet use are prohibited unless on a rest or meal break.
- Demonstrate safe use of equipment and report malfunctions.
- Work as part of a healthcare team to assess patient needs, and assist co-workers as needed to ensure prompt patient care.
- Function as support for Provider and respond to the needs of the patients within the scope of practice.
- Demonstrate principles of aseptic and sterile technique and correct use and indications for PPE.
- Demonstrate basic knowledge of medical terminology, anatomy and nursing care relevant to body systems.
- Be courteous when getting patient from the waiting area.
- Practice within the scope of a Certified Medical Assistant
Examples of Duties
- Access and update Immunization history in CAIR, reconciling with EHR.
- Administer medications as directed by the provider.
- Answer phone calls and e-mails, returning messages within 24 hours.
- Assist other providers to ensure compassionate patient care.
- Call for emergency services as needed (transport to ER at MIC)
- Call patients to schedule follow up appointments as directed by the Provider.
- Chaperon and assist provider with procedures.
- Check fax/mail inbox for orders diligently.
- Check out patients after the visit and ensure Patient Plan is given
- Check that all exam equipment is functioning properly.
- Clean and sanitize patient rooms between appointments.
- Clean, Wash and sterilize equipment per autoclave process.
- Collect urine samples and perform routine tests directed by the Provider; prepare other specimens for testing or lab pickup.
- Complete assigned tasks within 2 business days
- Communicate with patients in their native language to perform intake.
- Coordinate referral of services to and from other Health Care Providers
- Document patient vital signs such as height, weight, temperature, blood pressure, pulse, and respiration and chief complaint for visit in EHR and report to the Provider any acute findings requiring immediate interventions.
- Document treatments and procedures completed. Observes/reports to provider and documents patient response to treatments and procedures according to policy/procedure.
- Document when faxes are sent and received.
- File patient information in patient EHR record in a timely manner.
- Follow up on patient no shows and recalls.
- Follow up on referrals weekly. Track all X-rays, labs, MRIs, CT scans, and other referrals requiring preauthorization.
- Follow up with patient regarding lab results.
- Log sample medications given to patient and document in EHR.
- Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action.
- Obtain prior authorizations for medications, DME and diagnostic testing.
- Order labs, diagnostic tests, and IZs as directed.
- Perform and document Patient education during visit.
- Perform Biohazard maintenance (check all sharps containers, biohazard trash cans.)
- Perform EKG tests
- Perform Glucometer controls
- Performs vital signs accurately including BMI for >2 years old. If there are red in readings, repeat for accuracy especially the Blood Pressure. If necessary, use right size cuff for manual reading.
- Prepare for visit by pulling diagnostic reports (labs, x-rays)
- Prepare patients for examinations, tests, or treatments and explain procedures.
- Process all the paperwork in the Provider's outbox.
- Process school and work notes for patients
- Provide basic patient care or treatments, such as taking temperatures or blood pressures, dressing wounds.
- Provide PPD testing as well as SQ, IM and ID Injection administration
- Retrieve specimens from the exam rooms (Strep tests, etc.)
- Room patients promptly when updated to "Ready to room".
- Schedule diagnostic testing as directed by the Provider and informing patients as appropriate.
- Send medication refills as directed by the Provider.
- Stock assigned patient rooms daily and as needed to maintain proper inventory as Assigned
- Assist in training new staff and students.
- Clean soil room and clean room, keeping accurate log of completion.
- Log samples from drug companies
- Order vaccines
- Perform checks of vaccines and samples to ensure viability. Dispose of outdated meds per protocol.
- Apply splints and provide assistance in Orthopedic care.
- Record vaccine temperature logs twice daily
- Special program - VFC or BCEDP
- Perform check of eye wash station and emergency cart, keeping accurate log of completion.
- Order appropriate lab and medical supply per ordering list
Travel Requirements
Occasionally may travel to other sites to attend meetings, training, or to cover other shifts.
Tools & Technology
Tools: Intravenous needles, bags, and tubing; Nebulizers or accessories; Spirometers or its accessories; Oxygen Equipment or accessories; Autoclave; Glucometer; vision and hearing screening, UA Machine; Sphygmomanometers; Calculators or accessories; Photocopiers; Scanners; Faxing equipment; Computers and Keyboards; Telephones
Technology: Patient charting and scheduling software - NextGen; Microsoft Office programs; Electronic Mail - Microsoft Outlook, SDS
Knowledge
Medical terminology, medication administration, Customer Service; English Mathematics; and Training; Patient Safety and
Security; Infection Control; HIPAA; SDS; Personal Protective Equipment (PPE)
Abilities
Verbal and written communication; Problem solving; critical thinking and time management.
Work Activities
Communication with patients, providers, peers, supervisors, information management; computer use; administrative activities; decision making and problem solving; time management of workflow; ability to set priorities; documentation in EHR etc.
Work Styles
Integrity; Dependability; Attention to Detail; Cooperation; Independence; Initiative; Self Control; Adaptability/Flexibility; Concern for Others; Stress management
Work Context
Physical Demands: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential function of the job, with or without accommodation. Prospective employees must complete a pre-employment medical exam (Occupational Group IV) which will measure the ability to:
- See well enough to read fine print and view a computer screen; speak and hear well enough to understand, respond, and communicate clearly in person and on the telephone; independent body mobility sufficient to stand, sit, walk, lift or move, stoop, and bend to access the work environment and a standard office environment; manual dexterity and sufficient use of hands, arms and shoulders to repetitively operate a keyboard and to write; and the ability to sit or walk for prolonged periods of time.
- Occasionally may be required to lift/move or assist in lifting/moving up to 50lbs.
- Reasonable accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
Work Environment: Generally, a typical office environment.