Certified Medical Assitant- Adult Medicine Harlingen

GENERAL DESCRIPTION OF POSITION: This position is vital in the health care delivery system. This is traditionally the patient's first clinical point of contact so patient relationship, management of patient care, management of patient information, team communication, and demonstration of conduct and activities using patient centered medical home principles, policies and procedures is critical. Supports the vision and the mission of the Clinic.

ESSENTIAL JOB FUNCTIONS: (with or without accommodations)

Patient relationship: Will greet and welcome the patient in a pleasant, respectful, culturally and linguistically appropriate manner. Assure all patient questions are answered in a positive and cordial manner. Assures the patient has a clear understanding of all communications. Communicates patient's problems/complaint to the provider. Reinforces the importance of keeping appointments or communicating changes in their appointments. Ask the required questions for a proper assessment.

Management of patients care: Prepares patients for examination and treatment. Takes patient's history and vital signs. Prepares examination and treatment rooms with necessary equipment and supplies. Administer injections that are in CMA scope of practice. Assists with refills, reviews all patient medications as per protocols. Initiates note for the nurse on call or others to alert information regarding a patient. Assist the providers as requested. May collect and process biological specimens for analysis and other lab tests. Assists with scheduling tests or treatments as requested.

Manages patient information: Takes and documents patient's history and vital signs. Performs pre-visit chart review for required health indicators, gap measures, vaccines, labs, etc. Reviews chart under the direction of provider and obtains and places report results in charts. Makes list of anticipated needs for patients (vaccines, labs orders.) Assures the patient information and record is completed timely and is current. Adheres to all HIPAA regulations in and outside of the Clinic. Communicates patient information as requested to enhance patient services.

Team communication: Actively participates in team huddles to assure maximum appointments, gaps in the day, and works on same day access. Meets with the team to ensure that the provider's productivity and schedule is reviewed and populated throughout the day. Help in the orientation of new employees or students. Works with unit team members as well as other clinic personnel to ensure a smooth patient flow. Communicates specific patient needs and/or population management information.

Demonstration of safe and professional conduct: Maintains a friendly and safe environment for self and others. Response to emergency situations as per training. Refrain from texting and speaking on the personal cell phone while on duty. Refrain from informal communication with patients and others. Fully participates in the performance improvement and follows all the Clinic policies and procedures. Attends work on a regular and predictable schedule in accordance with Clinic leave policy and performs other duties as assigned. Submits required documentation in a timely manner (credentialing requirements, license renewals, certifications, CNE attendance, Compliatrics training, etc.). Must always adhere to a professional appearance in dress and behavior/conduct.

POSITION DIRECTLY SUPERVISED: None