Certified Peer Specialist - Warmline

Join Chimes - and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.

Our vast array of services - educational, employment, vocational, residential, rehabilitative, and behavioral health - is delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive our solutions and those who reap the benefits.

Job Description: It is the responsibility of the Warmline Peer Specialist to provide direct non-crisis supportive conversation and listening to callers from around the nation. Warmline Peer Specialists make and receive phone calls and will also provide peer support and resources as needed during these calls. They will work together with the county crisis services, when necessary, as well.

Schedule Details: Shift:

• Mondays 8 am-12 pm, Thursdays 6 pm-10 pm, Fridays 3 pm-10 pm, and every Sunday 10 am- 6 pm
• Mondays 12 pm-6 pm and Tuesdays 2 pm-10 pm

Program: Valley Creek Crisis Center- Warmline ( On-site)

Pay Rate: $18/hour

Job duties:

• Possess knowledge of the processes for recording and reporting billable services.
• Maintain accurate records of billable services provided and submit records promptly as

dictated by the program.

• Possess knowledge of supervisory protocols and schedules
• Report to supervisor at regularly scheduled times as determined by supervisor
• Report problems, questions, and concerns to supervisor at other times as needed
• Possess knowledge of regulations and standards of the agency, state, county, payers, Joint

Commission, and other program stakeholders.

• Participate in development of Professional Development Plan
• Provide Human Resources Department with current clearance and training/CEU documentation,

and other documentation upon request.

• Possess and maintain a current driver's license in your state of residence, if applicable.
• Possess and maintain valid automobile insurance, if applicable
• Monitor effectiveness of own service delivery based on outcome measures including Perception

of Care Scale, consumer satisfaction surveys, and progress notes/service reviews.

• Inform supervisor about issues or questions relation to program operation
• Write internal Incident Reports and submit to supervisor within 24 hours.
• Notify Incident Point Person immediately if incident is reportable in HCSIS.
• Notify supervisor or on-call designee of all incidents in prescribed time frame.
• Maintain professional relationships with consumers, payers, and community support service

representative and agencies.

• Ability to assist consumers in development and implementation of Wellness Recovery Action

Plan (WRAP).

Minimum Requirements:

Experience and/or Education:

• High School Diploma or Equivalency
• A current or former recipient of mental health services (any setting) and a willingness to

acknowledge this experience to consumers and others as appropriate

Minimum Licensure/Certifications: Must have a Peer Specialist Certification.

Clearances: Pennsylvania Act 33 & 34 clearance FBI Clearance. Verification that the employee is not on any Medicaid/Medicare Exclusion list

Note: At the discretion of the Personnel Officer, additional related experience and/or education may be substituted instead of the requirements specified under Education and Experience

What's in it for you?

Total Rewards (For Full-Time Employees = >30 hours/week):

• Competitive Pay
• Medical, Dental, and Vision Insurance
• Tuition Reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Employer Match
• Employee Recognition Programs
• Employee Referral Bonus opportunities
• Discounts through "Tickets at Work"
• And More!

Want to learn more?

To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.

Holcomb Behavioral Health Systems is accredited by the Joint Commission and provides a comprehensive range of services and supports for people with mental health, substance abuse, intellectual and developmental disabilities, and co-occurring disorders throughout southern and central Pennsylvania, central New Jersey, Delaware, and Maryland. Additionally, we provide an array of prevention and educational programs for youth, parents, and adults to encourage healthy choices and lifestyles.

#cpa610