Certified Pharmacy Technician (CPhT)

Job Duties:

 · Communicate directly with insurance companies to facilitate medication approvals.

· Navigate pharmacy operating systems to input data, adjudicate test claims, and develop action plans for follow-up.

· Communicate effectively across databases, electronic medical records, and email systems to document patient concerns, prior authorization status, and financial assistance needs.

· Review prescriptions with physicians’ offices to ensure optimal patient care.

· Maintain complete and accurate records of patient communications.

· Assist patients with managing their pharmacy insurance claims.

· Collaborate closely with pharmacists and pharmacy liaisons to deliver a coordinated, high-quality patient care experience.

· Communicate directly with patients via phone to support medication adherence and compliance.

· Research and analyze information to support strategic decision-making.

· Manage, organize, and update relevant data within database systems.

· Apply observations and recommendations to improve operations, productivity, quality, and customer service standards.

· Identify trends, resolve issues, recommend improvements, and implement changes.

· Participate actively in process improvement initiatives.

· Act as a value-added business partner to stakeholders across the organization.

· Protect organizational value by maintaining confidentiality of information.

· Maintain professional knowledge by participating in educational opportunities, reading professional publications, and engaging in professional networks and organizations.

· Minimal in-state or out-of-state travel may be required.

· Perform other duties as assigned.