CFS Manager

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order and risk management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals

• 300+ locations worldwide

• Fortune 500

• Globally unified systems

At Expeditors, we recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within-more than 27 percent of our staff of 17,000 employees has been at Expeditors 10 years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs-they're chances to grow, thrive, and do what you love.

www.expeditors.com

Scope: The CFS Manager is responsible for leading CFS operations across SFO Airport CFS, the New Off Airport Facility, and the Sacramento Facility. The role provides operational leadership for freight receiving, cargo availability, staging, consolidation, cross dock, airport transfers, bonded movements, FTZ-related handling where applicable, cartage interface, customer exceptions, warehouse process discipline, service provider coordination, safety, security, compliance, employee development, and continuous improvement.

Core Responsibilities:

Multi-Site CFS Operations Ownership

• Lead the operational performance of SFO Airport CFS, the New Off Airport Facility, and the Sacramento Facility.

• Establish consistent CFS operating standards across all assigned locations.

• Ensure daily execution of receiving, staging, breakdown, build-up, freight release, transfer, cross dock, inventory control, and exception resolution.

• Maintain alignment between airport operations, off-airport staging, regional Sacramento flows, cartage requirements, and customer commitments.

• Ensure each facility has clear operating expectations, staffing plans, escalation points, safety practices, and communication routines.

Freight Flow and Warehouse Execution

• Oversee inbound and outbound CFS freight flow across assigned locations.

• Ensure freight is received, checked, staged, moved, transferred, released, and documented accurately.

• Manage cargo availability, driver check-in, dock flow, staging locations, transfer coordination, and freight release readiness.

• Prevent, identify, and resolve overages, shortages, damages, inventory discrepancies, process failures, and customer exceptions.

• Promote strong warehouse discipline for labeling, scanning, manifest control, release procedures, and exception documentation.

Inventory, Dwell, and CFS Metrics

• Maintain accurate visibility to freight inventory, staging, dwell, volume, and capacity.

• Use CFS reporting and monitor tools to track beginning inventory, received volume, loading volume, ending inventory, capacity utilization, truck queue time, and related CFS performance measures.

• Review dwell and exception trends to identify process gaps and service improvement opportunities.

• Ensure inventory discrepancies are researched, corrected, escalated, and documented.

• Maintain routine performance reviews for each assigned CFS location.

Safety, Security, and Compliance

• Maintain a safe and secure operating environment across all assigned CFS facilities.

• Ensure driver check-in, access control, CCTV, alarms, restricted areas, dock safety, and freight staging requirements are followed.

• Partner with Security, Health & Safety, Facility Management, Trade Compliance, and operational leaders on audits, incident response, corrective actions, and facility controls.

• Ensure warehouse teams understand security expectations for people, freight, buildings, service providers, and customer cargo.

• Escalate security breaches, missing cargo, seal issues, pilferage, incorrect documentation, or material freight exceptions immediately.

Cartage, Airport, and Regional Coordination

• Coordinate freight movements between airport CFS, off-airport facility, Sacramento, cartage providers, airlines, customers, and other district locations.

• Partner with Cartage and Transcon leadership to align pickups, deliveries, sweeps, transfers, linehaul, and regional service schedules.

• Ensure operating procedures define when cargo should move from airport CFS to off-airport staging, Sacramento, or customer delivery.

• Support consistent communication between CFS, dispatch, service providers, and operations teams.

• Maintain exception escalation paths for missed pickups, delayed freight, constrained capacity, or urgent customer requirements.

Financial and Resource Management

• Manage labor planning, overtime, equipment needs, service provider cost, facility support needs, and warehouse operating expenses.

• Support budgeting and cost control for the assigned CFS facilities.

• Review productivity, staffing, capacity, queue time, equipment utilization, and cost trends.

• Identify opportunities to improve efficiency, reduce dwell, reduce rework, improve load planning, and strengthen facility throughput.

• Support pricing and customer discussions where CFS, storage, handling, screening, cross dock, transfer, or regional service costs are impacted.

Employee Development and Leadership

• Recruit, train, coach, develop, and retain CFS employees and supervisors.

• Ensure team members understand expectations, SOPs, safety requirements, security expectations, and escalation protocols.

• Conduct regular staff meetings, one-on-ones, training follow-up, and performance reviews.

• Build bench strength through cross-training between airport CFS, off-airport facility, Sacramento, cartage, warehouse, and support functions.

• Promote a culture of accountability, safety, security, customer service, urgency, teamwork, and continuous improvement. Key Performance Indicators

Required

• 5+ years of warehouse, CFS, airport cargo, freight forwarding, transportation, distribution, or logistics operations experience.
• Leadership experience managing warehouse, CFS, airport, cartage, or freight operations teams.
• Strong understanding of freight receiving, staging, release, transfer, cross dock, inventory control, exception handling, and service provider coordination.
• Ability to manage multiple locations, including airport, off-airport, and regional operating environments.
• Strong communication, escalation management, customer service, and problem-solving skills.
• Ability to work with product managers, service providers, facilities, security, compliance, IT, and district leadership.
• Proficiency with Expeditors operating systems, reporting tools, warehouse tools, and Microsoft Office.

Technical Skills

• Strong understanding of software development principles.
• Experience with automation platforms such as Power Automate.
• Experience with Microsoft Copilot and M365 technologies.
• Familiarity with data structures, APIs, integrations, and system architecture.
• Basic understanding of AI, machine learning, LLMs, and prompt engineering.
• Ability to troubleshoot technical issues independently.

Business Skills

• Strong analytical and problem-solving abilities.
• Ability to understand complex operational processes.
• Experience translating business requirements into technical solutions.
• Excellent communication and stakeholder management skills.

Preferred

• Experience with airport CFS, FTZ, bonded freight, air import, air export, GNS, cartage, or gateway operations.
• Experience managing warehouse KPIs, CFS monitor metrics, dwell, truck queue time, inventory controls, and operational dashboards.
• Experience supporting new facility launches, facility transitions, customer implementations, or service provider transitions.
• Familiarity with cargo security, TSA/CCSF expectations, SIDA environments, customs-controlled freight, and customer audit readiness.
• Experience with continuous improvement, process mapping, labor planning, and productivity management.
• Experience developing automations, applications, or digital solutions.
• Experience leading cross-functional projects.
• Experience working in operations, logistics, finance, or enterprise shared services environments.
• Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies.

Expected base salary: $70,304.00

Eligible for bonus

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.