Change & Communications Specialist

Job#: 3041193

Job Description:

The Opportunity: This opportunity is supporting the organization as it establishes and implements the strategy around business platforms, including but not limited to the Field Service Management (FSM), Enterprise Resource Planning (ERP), Human Capital Management (HCM), Procurement, and Customer Relationship Management (CRM) tools. The intent is to transition operating companies and branches onto platforms in a strategic manner that optimizes and expedites value capture as well as minimizes disruption to the business. This program will also encompass legal entity rationalization and shared services establishment discussions as necessary to facilitate the system and platform moves. The scope of the program includes both business transformation and technology across the company in several phases over the next 2-3 years.

Position Summary:

This change management and communications specialist will specifically provide support for the program, including being responsible for implementing and executing against the organizational change management (OCM) and communications strategy established by the OCM and Change Management lead and program business leader. This role guides program team members in effective OCM and communications to increase change adoption, employee engagement, and usage of systems and processes. They will design and implement OCM strategies, plans, and communications programs to support the program. The intent is to empower and equip business and program leaders to have direct communications and engagements with business leaders and other stakeholders. This role reports to the program business leader and has a dotted line accountability to the OCM Lead to ensure OCM and change communications efforts are aligned across workstreams and functional areas.

Summary of Responsibilities:

Critical Responsibilities include:

• Partner with business leaders, project team members, and other stakeholders to ensure change management efforts are managed effectively.
• Develop and implement change management and communication strategies for the program, with potential focus on a specific workstream (e.g. operating model, FSM, ERP, procurement, HCM, timekeeping and payroll systems).
• Communicate effectively with key stakeholders about the change management process and collaborate with project teams, cross-functional teams, and business partners to ensure that change initiatives are aligned with organizational goals and objectives.
• Empower and equip the program team, business leaders, and other stakeholders throughout the change management and communication process, guiding and coaching them in developing standard operating procedures, best practices, and other tools to manage change throughout their initiatives.
• Provide guidance and coaching to ensure effective change management practices are followed, and the implementation of change initiatives is carried out according to plan.
• Maintain flexibility in shifting approaches and engagement strategies as required by program leaders to effectively communicate and align with business leaders.
• In partnership with the project team, identify and manage potential barriers or risks that arise during the change management process and develop solutions to address them.
• Guide the design and delivery of training programs and materials to support change.
• Monitor and evaluate the effectiveness of change management strategies and communication programs, including tracking KPIs.
• Develop communication plans to ensure that leaders at all levels are informed with necessary information.
• Focus change communications on the people element of the program, including impacts on employees from business process, systems, or technology changes.
• Support leadership communication efforts within program.

Skill Set Requirements:

• BS/BA in change management, strategic communications, or relevant field
• 2-3+ years Change Management and 2+ years Change Communications experience, understanding of change management and communication best practices
• Change management certification preferred
• Experience working in large, complex, and global organizations preferred
• Strong working knowledge of internal communications tools, methods, and principles
• Excellent communication and interpersonal skills
• Aptitude for critical thinking, problem-solving, and decision-making
• Strong attention to detail, exceptional time management, and organization skills
• Ability to work in ambiguous situations and take initiative
• Able to communicate at all levels of an organization and articulate messages by audience
• Strong character, ethics, commitment, and reliability
• Proficient in Microsoft Suite (e.g., Office, PowerPoint, Teams, SharePoint)

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Remote:

Yes

Location:

New Brighton, MN, US

Job Type:

Date Posted:

July 7, 2026

Pay Range:

$70 - $70 per hour

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