Change Control & Governance Manager

Change Control & Governance Manager

Role Overview: We are seeking a highly skilled Change Control & Governance Manager to lead and govern the lifecycle of software solution delivery across the organization. This strategic role ensures that change requests, enhancements, and transformation initiatives are executed in a structured, controlled, and efficient manner, aligning business objectives with technical execution.

Key Responsibilities:

• Lead the end-to-end software solution delivery lifecycle, from discovery sessions to deployment.
• Translate business needs into actionable requirements and ensure alignment with technical feasibility.
• Contribute to solution design, architecture definition, dependency management, and scalability planning.
• Oversee portfolio leadership and governance across multiple projects, ensuring resource optimization and compliance.
• Provide structured communication and updates to stakeholders, fostering transparency and collaboration.
• Prepare documentation including delivery updates, release notes, and implementation plans.
• Define delivery roadmaps and timelines, ensuring coordination across projects and systems.
• Govern change controls throughout the delivery process to maintain quality, consistency, and customer satisfaction.
• Collaborate with cross-functional teams to prioritize tasks, manage risks, and adapt to evolving business needs.

• Bachelor's degree in Information Systems, Computer Science, or related field.
• Strong background in IT, computer science, or information systems.
• Proven experience in change control management and project lifecycle governance.
• Knowledge of APIs, web services, SaaS architecture, cloud computing, and integration frameworks.
• Strong project management skills with experience in scaled agile methodologies.
• Excellent communication skills (spoken and written English, technical writing).
• Analytical, diagnostic, and problem-solving abilities with a logical approach to root cause analysis.
• Ability to manage multiple priorities in a matrix environment and collaborate across teams.
• Prior experience tracking, documenting, and reporting stakeholder-driven changes.
• Strong risk management and decision-making skills to anticipate and mitigate issues.

• Growth mindset, adaptability, and openness to feedback.
• Conscientiousness, accountability, and attention to detail.
• Strong interpersonal skills with agreeableness and collaboration focus.
• Perseverance and grit to navigate complex projects.
• Openness to experience, innovation, and creative problem-solving.
• Passion for learning, teamwork, and continuous improvement.