Change Management Analyst

The Intersect Group

Irving, TX

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JOB DETAILS

SKILLS

Analysis Skills, Board Meeting, Business Growth, Business Operations, Change Management, Change Requests/Orders, Communication Skills, Continuous Improvement, Customer Acquisition, Data Analysis, Data Processing, Data Quality, Decision Support, Detail Oriented, Documentation, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Incident Management, Information Technology & Information Systems, Leadership, Maintain Compliance, Management of Information Systems/Technology (MIS), Microsoft Excel, Multitasking, Operational Improvement, Operational Strategy, Operational Support, Organizational Skills, Performance Analysis, Performance Metrics, Power BI, Presentation/Verbal Skills, Process Development, Process Improvement, Quality Management, Quality Metrics, Records Management, Regulatory Compliance, Relational Databases (RDBMS), Reporting Dashboards, Reporting Skills, Requirements Management, Risk, Risk Analysis, Risk Management, SQL Databases, ServiceNow, Support Documentation, Systems Maintenance, Team Player, Technical Delivery, Technical Leadership, Time Management, Training/Teaching, Trend Analysis, Writing Skills

LOCATION

Irving, TX

POSTED

1 day ago

Change Management Analyst Copilot said:
Company Overview
At The Intersect Group, we are partnering with a large enterprise organization that is committed to operational excellence, governance, and continuous improvement across its technology landscape. The company manages a complex IT environment where disciplined change management practices play a critical role in maintaining system stability, reducing operational risk, and supporting business growth. Their culture values accountability, collaboration, process integrity, and data driven decision making.

Role Summary
We are seeking a Change Management Analyst to support and enhance the enterprise IT Change Management program. This role will work closely with technology teams, business stakeholders, and leadership to ensure all technology changes are properly documented, reviewed, approved, and executed in accordance with established governance standards.
You will serve as a key contributor to the day to day operation of the ServiceNow Change Management process, facilitate Change Advisory Board meetings, analyze change performance data, and provide valuable insights that improve operational effectiveness. This position is ideal for someone who combines strong process discipline, analytical thinking, and the confidence to hold teams accountable to established standards.

Key Responsibilities

Manage the full lifecycle of Request for Change records within ServiceNow, ensuring accuracy, completeness, and compliance with approval requirements
Coordinate and facilitate weekly Change Advisory Board meetings, ensuring changes are reviewed and deployment ready
Review and provide support for emergency change requests, including occasional after hours coverage when required
Partner with change owners and technical teams to ensure documentation quality and process compliance
Monitor and maintain ServiceNow change queues, ensuring records progress appropriately through all workflow stages
Enforce change record standards, documentation requirements, and timely closure of active changes
Identify compliance gaps and escalate concerns proactively to leadership
Develop reports, dashboards, trend analysis, and performance metrics using ServiceNow and Excel
Analyze change volume, risk patterns, historical data, and year over year trends to support decision making
Transform complex data into actionable recommendations for IT leadership
Gather requirements for ServiceNow process enhancements and support continuous improvement initiatives
Monitor deployment schedules and identify potential conflicts that could impact business operations
Deliver training, guidance, and documentation to support governance adherence and user adoption

Key Requirements

Bachelors degree required
2 to 4 years of experience in IT Operations, IT Change Management, ITSM, or a related discipline
ITIL Foundation certification required
Hands on experience with ServiceNow including Change Management modules required
Experience supporting Incident Management and Problem Management processes within ServiceNow
Strong understanding of ITIL Change Management frameworks and Change Advisory Board processes
Experience managing change records, governance workflows, and compliance requirements
Advanced attention to detail with the ability to identify incomplete or inaccurate documentation
Strong analytical skills with experience performing trend analysis and risk evaluation
Proficiency with Microsoft Excel including reporting, data analysis, and dashboard creation
Excellent written and verbal communication skills with the ability to work across technical and business teams
Ability to confidently challenge stakeholders and ensure compliance with established processes
Experience with CMDB, SQL, relational databases, or reporting pipelines is a plus
Power BI reporting and dashboard development experience is preferred

Success Profile

Strong process oriented professional who values governance and operational discipline
Comfortable facilitating meetings and driving accountability across technical teams
Able to balance multiple priorities while maintaining exceptional data quality standards
Analytical thinker who can transform raw operational data into meaningful business insights
Trusted partner who helps teams achieve compliance while enabling successful technology delivery

Location and Schedule

Full time onsite position in Irving, Texas
Occasional after hours support may be required for emergency change activities

What Success Looks Like

Change records are complete, compliant, and audit ready at all times
Change queues remain organized with no aged or abandoned records
CAB meetings are efficient, productive, and well prepared
Leadership receives timely and actionable reporting on change activity and risk trends
Technology teams view the Change Management function as a trusted advisor and operational partner

Call to Action

If you are an IT Change Management professional with strong ServiceNow expertise and a passion for governance, process improvement, and operational excellence, apply today by sending your resume and contact information to The Intersect Group. We look forward to discussing how your experience can contribute to this critical IT operations function.

About the Company

The Intersect Group

The Intersect Group is a different and better business partner. We create unparalleled value for our clients by combining industry-leading Consulting capabilities with comprehensive Staffing and recruitment services. Clients trust us to deliver results based on our deep expertise and proven resources within finance, accounting, and information technology. Through our flexible delivery approach, you get the right solution, at the right time to accelerate your success and achieve all of your mission-critical objectives.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2006

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