About Us: At Improv, we are committed to transforming the Human Capital Management (HCM) and Workforce Management (WFM) industry through a strategic focus on Strategy, Process, and People. Our goal is to deliver solutions that truly meet our clients' needs, not just the latest trend. By partnering with the best in the industry, we broaden our capabilities and consistently achieve our clients' business outcomes.Improv empowers our team with a culture of innovation, trust, and open communication, ensuring our people bring their best every day. Our work impacts millions of lives around the globe. We don't take this lightly. It's a big job - and we are all-in. We're always looking for great teammates who share our passion for doing meaningful work that makes a real difference. We are seeking for unique and experienced Change Management Consultant to join our team.The Change Management Consultant leads the people side of change for client implementations. This role designs and facilitates a structured series of executive and leadership workshops across all three phases (Prepare Approach, Manage Change, Sustain Outcomes), coaches sponsors and people leaders, and owns the change deliverables that drive adoption, from initial change definition through lessons learned and close-out.What You Will Do:Phase 1: Prepare ApproachFacilitate executive workshops to align leadership on the change and Prosci methodologyConduct organizational readiness assessments and document people-side risks with mitigation strategies and escalation protocolsDevelop a tailored change management strategy, Sponsor Roadmap, and ADKAR Blueprints per impacted groupPhase 2: Manage ChangeLead development of the integrated master change management plan (communications, sponsor, coaching, training, and resistance management) aligned to project milestonesCoach sponsors on sponsorship and facilitate people leader coaching sessionsDeploy ADKAR pulse surveys, build heat maps, run barrier point analysis, and adjust tactics with corrective action plansPhase 3: Sustain OutcomesAnalyze post go-live ADKAR assessments, adoption data, and performance metrics; design reinforcement mechanisms and recognition plansBuild and execute sustainability and transition plans handing ownership to BAU ownersFacilitate lessons learned retrospectives and deliver change maturity recommendations to executive sponsorsOngoing / Cross-PhasePrepare and distribute pre-work, pre-reading, and follow-up deliverables for every workshopMaintain a standing change management meeting cadence and include risk and adoption status in ongoing reportingPartner closely with project managers, training leads, sponsors, and client stakeholders to keep change activities aligned with the project timelineAdapt workshop formats and approach to fit client availability and organizational culture without compromising the timeline or qualityCore Competencies:Facilitation & Influence: Leads productive sessions with executives and builds alignment across competing prioritiesCoaching: Equips sponsors and people leaders to own their role in changeAnalytical Thinking: Turns readiness, risk, and adoption data into clear corrective actionsPlanning & Organization: Manages multiple integrated plans, owners, and deadlines across concurrent clientsClient Partnership: Builds trust, communicates directly, and keeps stakeholders informedYour knowledge, skills, and abilities:3+ years of organizational change management experience supporting HCM/workforce management technology implementations, ideally in a consulting or client-facing roleProven experience facilitating executive and leadership workshops (1-2 hour sessions) with senior stakeholdersWorking knowledge of the Prosci, ADKAR Model, sponsor coaching, stakeholder analysis, and resistance managementExperience building change strategies, communications plans, training needs analyses, and risk registersStrong written and verbal communication, presentation, and facilitation skillsComfortable working with survey data, heat maps, and adoption metrics to drive decisionsApplicants must have authorization to work in USA without current or future visa sponsorshipWhat would make you an outstanding candidate:Prosci Certified Change Practitioner (or ability to obtain certification within 90 days of hire)Background in healthcare, public sector, or multi-site/multi-business-unit organizationsExperience with project management practices and tools (ClickUp, Microsoft Teams, etc.)Bachelor's degree in Organizational Development, Business, HR, Communications, or related fieldWhy join the Improv team?People-First Culture: Improv emphasizes a culture built on innovation, trust, and open communication. They prioritize taking care of their internal team so that employees can bring their best selves to work every dayMeaningful Global Impact: The work done at Improv transforms workforce management (WFM) and human capital management (HCM) solutions, directly impacting millions of lives around the globeLong-Term Relationships: Rather than acting as a typical transactional consulting firm, they focus on becoming trusted, long-term business partners to build authentic relationships and create "Clients for Life."Comprehensive Employee Support: They offer a supportive environment that champions remote work, continuous professional learning, empowered leadership, and a holistic focus on "caring for the whole you" so everyone can reach their full potentialExperienced Peers: New hires join a deeply knowledgeable team of experts and leaders who have decades of industry experience and have truly walked in their clients' shoesWe Currently Offer The Following Benefits: Access to medical, dental, and vision insurance through Cigna, with the majority of the employee cost covered by the employer Employer funding to HSA accounts and FSA access Access to a 401(k) through Vanguard with a guaranteed employer contribution Flexible vacation policy that allows you to manage your schedule and rest and recharge when you need to Ten (10) holidays with flexibility based on what is important for you and those you love Family-friendly benefits, extended parental leave for when you need to spend critical time with new family members, employer-paid short-term and long-term disability, employer-paid life insurance, and access to additional life insurance, hospital coverage, accidental coverage, discounted mental health support, and moreSupport on individual development through certifications, continued learning, conferences, and more We value a diverse workforce and a culture of inclusivity and belonging. All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Improv is an Equal Opportunity Employer.
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