Change Management Program Manager

IDR is seeking a Change Management Program Manager to join one of our top clients for an opportunity in Bellevue, WA . In this role, you’ll serve as the operational backbone of a change management function, ensuring configuration changes are accurately prepared, tested, launched, and verified. This is a great fit for someone who thrives in a fast-paced technology and support operations environment and enjoys partnering cross-functionally to keep customer support experiences running smoothly.

Position Overview for the Change Management Program Manager :

• Own the end-to-end operational lifecycle for configuration changes impacting a case/support platform, from intake through post-launch verification.
• Translate business requirements into implementation-ready configuration specifications and coordinate execution through ticketing workflows.
• Execute thorough testing in pre-production environments, document results, and escalate defects with clear reproduction steps and impact.
• Coordinate launch sequencing with technical teams and business stakeholders, then validate production performance and routing accuracy.
• Maintain change trackers, standard operating procedures, and provide status reporting on pipeline health and delivery timelines.

Requirements for the Change Management Program Manager :

• 3+ years of program management or operations experience, ideally within a technology or support operations environment
• Experience managing configuration changes, deployments, or release management workflows with a strong focus on quality
• Strong attention to detail with a proven ability to drive zero-defect execution in operational processes
• Hands-on experience with ticketing systems such as Salesforce, SIM, JIRA, or similar tools
• Ability to manage multiple concurrent change requests (10–15 at a time) while communicating clearly with cross-functional teams

What's in it for you?Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.

Why IDR?25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com