Change Management SME

ECS is seeking a Change Management SME to work in our Arlington, VA (Hybrid) office. This position is contingent upon contract award.

Job Description:

ECS is seeking a Change Management SME to lead a human-centered change management and customer experience (CX) capability in support of our National Security client. The scope of the program includes developing portfolio-level CX roadmaps, establishing Human-Centered Design (HCD) capability baselines, conducting qualitative and quantitative user research, and driving enterprise-wide change-management planning and communications across a diverse portfolio of programs. This position is located in Ballston, VA (Arlington) with the option for routine remote work. In this role, you will lead a specialized team of change strategists and HCD practitioners driving organizational adoption and user-centric service delivery.

We are seeking an accomplished, dynamic, and creative leader with extensive experience blending formal change management methodologies with Human-Centered Design principles in complex government environments. The role requires strong team leadership and client management skills to establish evidence-based decision criteria, facilitate participatory co-design sessions, and ensure structured handoffs between design and engineering teams. Your ability to craft comprehensive journey maps, service blueprints, playbooks, and strategic communications will be critical to establishing trusted partnerships and driving successful program transformation.

Salary Range:

General Description of Benefits