Channel Cross Route-to-Market Program Manager

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Apple's Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers.

Were seeking an exceptional strategist and execution powerhouse to create and implement in-store initiatives/experiences that will apply across all our Route-to-Market channels to drive sales and customer experience. The role will cover the program design, development and delivery of go-to-market strategies of these initiatives. They will be working with a variety of cross functional partners including staff & training, in store technologies, product marketing, finance and merchandising to name a few. These initiatives will be designed to apply across tens of thousands of point of sales of our Consumer Electronic retailers, our Carrier partners, and Apple-only resellers across the world.

As our Cross Route-to-Market Program Manager youll create and implement in-store initiatives/experiences. In addition to in-store experiences the cross route-to market program manager will design, develop and deploy a competitive analysis framework and process to deeply understand and how all Apple Omni-Channel sales programs stand out vs our main competitors worldwide and provide recommendations of actionable and scalable initiatives to preserve our leadership position in this space. The Program Manager is a strategic problem solver and organized teammate. They will drive, project manage and deliver against key initiatives in our channel programs globally, focusing on omni-channel customer experiences. They will activate on device apps and content, merchandising and staff and connect them with channel partner digital touch points with consumers.

The Cross Route-to-Market Program Manager is a strategic thinker and organized team player. They will drive, project manage, and deliver in-store experiences and performance programs across five core pillars: redefining communications touchpoints for greater visibility; improving partner consolidation, coverage, and account management systems; piloting, measuring, and scaling new experiences that drive incremental revenue; building toolkits and playbooks that activate sell-through; and conducting competitive analysis to inform market positioning. Design scalable platform for showcasing customer experiences (assisted and unassisted) across multiple touch points (online to offline) and across all route-to-markets. Create and develop in-store pilots in our labs and partner stores as well as host unperson workshops with different cross functional teams to test new in-store experiences as well as new communication touch points and content management platforms. Design comprehensive Competitive analysis framework and review process to deeply understand how Apple Omni-Channel Programs compare vs our main competitors WW. Create comprehensive program plans and establish a plan of record and manage the whole lifecycle of the project across design, development, delivery and deployment. Conduct & collect internal and external market research to support strategies. Gather internal and external best practices. Draft program communications. Connect with all parties involved in a project which might include cross-functional global teams and teams in regions around the world, to keep projects on track. Provide regular updates to business owners and company executives. Collect, analyze and interpret quantitative and qualitative data. Create reports and presentations to show both strategies, program status' and results. Complete ad hoc business projects, which may include analytics Redefine communications touch points to improve visibility across the partner network Build and roll out toolkits and playbooks (e.g., Hear Better, Watch Rethink) that activate sell-through at the partner level Establish KPIs, analyze performance data, and optimize programs for maximum impactBachelors degree or equivalent practical experience, with a minimum of 10 years of relevant work experience Minimum 5 years of Commercial Experience managing channels in multiple route-to-markets. A deep understanding of how the customer journey connects physical and digital interactions. Experience working with global stakeholders and managing global initiatives Detail oriented and demonstrated ability to complete work comprehensively and accurately Proficient in Excel and Keynote and AI toolsExperience managing channels in retail, telco, or a related route-to-market industry Ability to simplify the complex and achieve clarity when ambiguity exists Self-starter with a consistent track record of delivering high-impact results