Role: Channel Initiatives Specialist
Job type: C2C/W2/1099
Location: Hybrid, Frisco, TX (2-3 days)
Must have skills: 3+ years of experience in process and performance improvement using Lean Six Sigma principles
3+ years’ experience in program/project management
Knowledge of customer service and call center operations
Knowledge of data mining using AI tools (Copilot, Genie, etc…)
Must have experience in planning, organizing, and executing projects related to customer service improvements
Proficient in Lean Six Sigma principles (DMAIC, Kaizen, etc.)