Channel Manager I (Remote)

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

About This Opportunity:

As a Remote International Channel Manager, your core objective is to replace guesswork with a clear, systematic approach to shepherding projects from ideation through delivery. This includes organization and collaboration with international/regional sales teams to ensure smooth and accurate market delivery globally. You will track, organize, and drive opportunities through defined stages to ensure steady progress, accurate artifact and information collection, and process efficiency. You will also acts as a strategic bridge between regional sales, operations, project management, IT, and software development teams. Acting as this bridge, the CM works to minimize bottlenecks and reduce time to market challenges. This role also acts as the subject matter expert and special advocate for their assigned region, providing information about to rest of the organization regarding regional nuances related to culture/business, governance/regulation, and best practices/SOPs that could impact project work.

Key Responsibilities:

• Pipeline Optimization
• Establish, enforce, and standardize pipeline stages to ensure consistent progress and tracking. Align upcoming projects with resource availability to ensure delivery dates are met.
• Data Analysis & Reporting
• Provide real-time visibility into pipeline data and create/maintain dashboards and/or retrospectives for regional staff and/or enterprise leadership.
• Bottleneck Resolution
• Identify process and/or pipeline gaps, troubleshoot stalls, and partner with cross-functional resources and/or leadership on mitigation strategies and execution.
• Process Governance/Enforcement
• Maintain Pipeline structure, workflow, approval automations, and data integrity standards. This includes championing standard operating procedures within regions, assisting with relevant training, and maintaining communications regarding enterprise-wide changes to process and/or best practices.

Competencies:

• SOP Enforcement and Internal Training
• Program/Portfolio Management
• Data/Trend Analysis, Forecasting, Reporting, and Dashboarding
• Client Focused Support/Service
• Internal Sales/Ops/IT Support
• Verbal/Written Communication Proficiency – Including Timely and Consistent Communication
• Data Stewardship - Prioritizes Accuracy and Standardization
• Collaboration-First Mentality & Multinational Mindset
• Investigative Problem Identification/Solving and Continuous Improvement (Kaizen, DMAIC, Lean, TQM, Agile, 5 Whys, etc)
• Critical and Strategic Thinking
• Diversity and Inclusion Oriented Approach
• Decision Making & Solution Analysis
• Systems-First Approach
• Robotic Process Automation (RPA), AI-Assisted Systems/Processes, and Optimization

Qualities / Skills:

• Highly self-directed professional who thrives in an environment of trust and autonomy
• Ability to successfully navigate multiple cultures and personality types
• Possesses a high level of intellectual curiosity & excels at root cause analysis
• Demonstrated ability to independently identify, prioritize, and successfully advocate for regional market opportunities to drive growth or improve operating performance
• Analytic and strategic thinker sharing insights, understanding of strategic context, and ability to evaluate multiple solution options
• Experience with cross-functional, shared-resource pools, and phase-gated product development
• Highly motivated, execution-focused individual with the ability to self-define role and activities necessary for successful delivery within assigned region
• Ability to breakdown complex technical requirements into easy to understand language/small tasks and communicate such requirements effectively to a cross-functional/global resources
• Experience with commercializing early-stage opportunities and developing strategy for execution and distribution
• Strong organizational skills and ability to juggle multiple priorities across multiple teams, regions, and workstreams
• Excels at communicating with internal, external, and executive audiences
• Affinity for and/or experience with technology - SDLC, transaction processing, fintech, and payments
• Enjoys the chase – high degree of follow-up and follow-through

• Bachelor’s in technology, finance or business preferred (or equivalent business experience)
• 3-6 years of relevant experience in: business development / cross-functional product development or management consulting / financial services with exposure to transaction processing, IT service delivery and/or fintech/payments industry
• Advanced MS /copilot skills preferred, not required
• PMP, six sigma, scrum and/or agile certification preferred, not required
• Excellent communication, interpersonal and negotiation skills
• Ability to multitask and balance competing priorities
• Ability to use sound, independent reasoning and judgment to establish work priorities
• Proven ability to respond to constantly changing priorities and shifting deadlines in a turbulent working environment
• Multicultural/multinational work experience

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier II

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