Channel Operations Coordinator

PURPOSE

The Channel Operations Coordinator will serve as a vital part of the organization in supporting strategic initiatives as well as work on ad-hoc projects. This position will assist with research and analysis of data related to various areas of the business, with the focus of aligning business strategy between SMC and its channel partners.

ESSENTIAL DUTIES

Duties include but are not limited to the following:

• Responsible for operational analysis, validation, cleansing, collection and reporting

• Retrieve and analyze information / data, including manual files, external websites and statistical metrics from various sources that support senior management decisions

• Respond to informational / data inquiries from various groups within the organization

• Create and publish regularly scheduled and/or ad hoc reports as needed

• Must be able to collect and track key program statistics and metrics, and monitor/measure program

performance, such as the Distributor Scorecard, Quarterly Business Reviews, and Annual Business Plan

• Centralization of Target account program documentation and evaluation

• Collaborate on Marketing initiatives by using a process which collects and funnels leads toward Channel Partners

• Evaluate Distributor Effective sales power to ensure it is in line with SMC corporate strategy

• Recommend financial and non-financial strategic alternatives and develop and maintain operational plans

• Liaise between indirect channel partners and all levels of SMC’s organization

• Coordinate with appropriate resources to troubleshoot, resolve and improve operational issues, efficiencies and strength in market

• Communicate with channel partners on policy, product changes, and other formal business matters

• Support the Contract Administrative Group and Management in defining, evaluating, managing and ensuring compliance with policies and terms of contractual agreements with indirect channel (including Distributor Operations and Sales Policy, Rebate Agreements, Strategic Sales Programs etc.)

• Drive execution of operational and strategic internal and external audits

• Facilitate on-boarding of new distribution channels

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Position requires extensive work using a computer

• Maintain seated posture for 8 or more hours per day based on support needs

• May require evening and weekend work in response to the needs of the systems being supported

• Lift up to 20 pounds

• Some Travel may be required (15% or less)

MINIMUM REQUIREMENTS

• Bachelor’s degree in Business, Statistics, Economics or related field

• Minimum of 3+ years of experience with business systems, analytics, operations or related fieldwork

• Demonstrated experience in working with customers, identifying/understanding their needs and formally

documenting business requirements.

• Strong verbal, written, presentation, interpersonal skills.

• Strong analytical and problem-solving skills.

• Proficient process improvement, project management and technical knowledge.

• Proficiency in MS Office, including MS Excel mastery

SMC Corporation of America is a part of a global organization that supports our customers in every industrialized country and is the U.S. subsidiary of SMC Corporation based in Japan. Since its establishment, SMC has been a leader in pneumatic technology, providing the various industries with technology and products to support automation based on the guiding principle of “contributing to automation labor savings in industry.” Over the past 50+ years, SMC's products have become established as a recognized international brand through sales, technical, supply and after sale services in world markets. Sales have grown to achieve a 30% global market share.

Subsidiaries and joint ventures have been setup in a total of 53 countries. Production facilities are located in 30 countries. In addition, a sales network extends throughout 83 countries, with local services in 500 locations. SMC offers technology accumulated through the years, engineers that bring it to life in new products, production capacity which can deliver a variety of products in a short time, and an extensive sales network in the U.S. and throughout the world.

With its goal of ever more advanced automation, and using its many achievements as a base, SMC is developing high-quality, highly reliable products to contribute to automation in industry, as well as in familiar areas of everyday life.