Channel Support Program Manager IV

Insight Global

Redmond, WA

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JOB DETAILS

SKILLS

Artificial Intelligence (AI), Automation, Best Practices, Change Management, Channel Management, Channel Sales, Channel Support, Communication Skills, Consumer Electronics, Cross-Functional, Customer Escalations, Delivery Management, Detail Oriented, Documentation, Genetics, Identify Issues, Legal, Military, Multitasking, Operational Improvement, Operational Support, Operations Processes, Organizational Skills, Partner Sales, Pricing, Problem Solving Skills, Process Improvement, Product Lifecycle Management, Product Pricing, Project Planning, Project Tracking, Project/Program Coordination, Regulations, Retail, Revenue Growth, Sales, Sales Cycle, Sales Support, Standard Operating Procedures (SOP), Support Documentation, Time Management

LOCATION

Redmond, WA

POSTED

30 days ago

Job Description Channel Support & Execution - Support the planning and execution of channel experiences that help drive sales effectiveness and partner readiness - Coordinate deliverables related to pricing, product lifecycle management, and sales enablement materials - Ensure key tasks and outputs are completed on time and communicated clearly to relevant teams Customer & Partner Escalations - Serve as a point of contact for channel- and sales-related escalations - Track issues, coordinate resolution across teams, and ensure timely follow-up - Identify recurring issues and surface insights to improve processes and customer/partner experience Project Coordination & Tracking - Create and maintain project plans that track tasks, timelines, owners, and dependencies - Monitor progress against milestones and flag risks or delays early - Help keep teams aligned and accountable to commitments Stakeholder Communication - Coordinate cross-functional conversations to ensure alignment and clarity on priorities and next steps - Support regular communications, updates, and documentation related to channel experiences and changes - Help translate complex initiatives into clear, actionable updates for stakeholders Process Improvement & Best Practices - Document workflows, playbooks, and standard operating procedures - Identify inefficiencies and recommend improvements to simplify execution - Support change management as new processes or tools are introduced We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - Experience in a support, operations, program coordination, or enablement role - Experience building workback schedules and managing timelines/deliverables across crossfunctional teams - Strong organizational skills and attention to detail - Proven ability to manage multiple priorities in a fast-paced environment - Strong communication skills and comfort working across teams and levels - BA/BS or equivalent practical experience - Experience supporting sales, customer success, or channel teams - Exposure to retail, consumer electronics, or partner-driven sales environments - Experience documenting processes or supporting operational improvements - Interest in AI, automation, or workflow tools (hands-on experience not required) - Experience supporting growing or changing organizations - Experience with end of sale processes (legal letters, international pricing)

About the Company

Insight Global

We are a staffing agency helping individuals find jobs and employers fill open positions.

Based in Atlanta, Insight Global is a premier provider of employment and staffing solutions to Fortune 1000 customers across the United States and Canada. We provide long-term contract, short-term contract, temporary-to-permanent, direct placement, and enhanced staffing services. Insight Global specializes in placing contract job seekers into Information Technology, Accounting and Finance, Engineering (non-IT), and Government jobs.

Since our inception in 2001, we have experienced unprecedented growth within our industry, rapidly expanding from an Atlanta-based start-up to one of the most successful staffing firms in America.

Our core staffing services are the backbone upon which Insight Global was founded and have driven our success. We cater our delivery approach and recruiting efforts to meet each client’s unique demands, ensuring that we deliver both maximum client value and the differentiated Insight Global experience.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Other/Not Classified

EMPLOYEE BENEFITS

Paid Sick Days, Parking, Performance Bonus, Professional Development, 401K, Subsidized Commuting, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Transportation Allowance, Vehicle Allowance, Work From Home, Merchandise Discounts

FOUNDED

2001

WEBSITE

http://www.insightglobal.net

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