Chapter Relations Manager

ISC2

Olympia, WA

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JOB DETAILS

SKILLS

Artificial Intelligence (AI), Best Practices, Business Administration, Campaigns, Communication Skills, Customer Experience, Customer Relationship Management (CRM), Customer Satisfaction, Detail Oriented, Diversity, Establish Priorities, International Information Systems Security Certification Consortium (ISC)2, Internet Security, Interpersonal Skills, Laptop PC, Leadership, Marketing Communications, Marketing Communications Strategy, Metrics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Multicultural, Multitasking, Nonprofit, Office Equipment, Onboarding, Organizational Skills, Outbound Marketing, Policy Development, Presentation/Verbal Skills, Procedure Development, Process Development, Project/Program Management, Salesforce.com, Service Level Agreement (SLA), Strategic Planning, Succession Planning, Talent Management, Team Lead/Manager, Team Player, Time Management, Training/Teaching, User Interface/Experience (UI/UX), Willing to Travel, Writing Skills

LOCATION

Olympia, WA

POSTED

4 days ago

**Overview** Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** Our overall objective is to drive member value through the development and execution of a global multi-faceted global member engagement program that fosters a deep sense of community for current and future members by delivering ongoing, meaningful and relevant interactions. The program includes, but is not limited to, developing offerings that support current and future members in excelling as professionals, influencing the future of the profession, and making an impact through volunteering and our global chapter network. A focus on and commitment to elevating global customer satisfaction by promoting a consistent and positive end user experience for current and future members is essential as is understanding that this position plays a key role in driving membership growth, facilitating current and future member journeys and enhancing member programs and services that increase our value proposition. If you have a passion for working closely with volunteer leaders worldwide and collaborating on variousprojects to make a positive impact in the global community, join the ISC2 Membership team! ISC2 is looking for a team player with a positive attitude to serve as its Chapter Relations Manager. This individualrequires a strong work ethic, uses an agile approach to prioritizing multiple projects, interfaces effectively with senior leadership and volunteers worldwide, and provides timely follow-up and execution of all critical assignments.If you have a proven track-record of professional excellence and a high willingness to learn and grow, you'll fit right in to our high-energy and experienced team! ****This position is not available to residents of California**.** **Responsibilities** + Oversee the management of over 160+ chapters worldwide, formation and onboarding of new chapters, developing policies, processes and procedures to effectively execute and maintain all ISC2 programs related to chapter functions and operations. + Collaborate on the development and launch of various ISC2 corporate initiatives for chapters on a global scale, and work with regional teams to determine best practices for regional implementation + Lead the implementation of key change initiatives (projects) related to the Board-approved chapter strategy. + Oversee chapter leadership groups (Chapter Advisory Committee and Chapter Regional Management Committees), providingsupport, guidance and resources toensure effective governance, communication, and committee activities pursuant to ISC2 objectives. + Using a blend of data-driven and relational insights, develop strategies to ensure chapter leaders and members recognize the value of ISC2 membership and remain engaged. + Lead the execution of all ISC2 hosted events and forums for chapters to ensure high level of participation and engagement. + Provide effective and regular outreach to chapters to strengthen relations with ISC2 to better align chapter activities with ISC2's goals and mission. + Collaborate with various ISC2 business units, working closely to develop synergetic marketing communication strategies and campaigns that promote ISC2 programs and initiatives related to chapters. + Supervise regional chapter specialists on day to day work, maintaining level of excellence in meeting SLA's, support, communication and training. + Review chapter audits and develop action plans for inactive chapters, providing assistance so they meet requirements and remain in good standing. + Collaborate with other non-profit/academic organizations to grow ISC2 programs via chapter partnerships. + Develop an awards and recognition program to acknowledge outstanding chapter achievements + Establish accurate and valuable metrics to gauge member value and awareness, communicate and report on programs activities regularly with various business units. + Demonstrate commitment to valuing diversity and contributing to an inclusive working andlearning environment. + Motivate and lead a diverse, high-performing team, utilizing effective talent management practices to attract and retain team members. Ensure high levels of employee engagement, operations performance excellence, commitment to continuous learning and appropriate succession planning. + Perform miscellaneous duties as assigned. **Behavioral Competencies** + Ability to demonstrate and support the five (5) Company Core Values: Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence. + Demonstrates success leading a team to meet organizational and department goals. + Demonstrated team player with the ability to manage multiple projects in a fast paced, deadline driven, multi-location / multi-cultural work environment. + Demonstrates sensitivity to cultural differences. **Qualifications** + Knowledge of and experience with non-profit associations is preferred. + Ability to build an inclusive culture that encourages, supports and celebrates diversity; serve as a role model to promote DEI?best practices. + Proficiency in Microsoft Office products, including Outlook, PowerPoint, Excel and Word. + Excellent interpersonal, written and verbal communication skills. + Ability to deliver consistent high-quality customer experience. + Demonstrate critical attention to detail; extremely organized. + Experience working with AI tools or a demonstrated willingness to learn. **Education and Work Experience** + Bachelor's degree in business administration, marketing or communications or at least eight (8) years of experience in chapter development and management or equivalent experience required. MBA is a plus. + Six (6) years of experience in chapter development and management or equivalent experience. + Experience with organizational/program management and marketing program oversight. + Experience in providing strategic direction to regional teams. + Experience in a multi-cultural environment. + Experience with an AMS/CRM, such as Salesforce. **Physical and Mental Demands** + Able to travel up to 20% of the time. + Regular use of office equipment such as a computer/laptop and monitor computer screens. + Work overtime, when necessary. + Remain in a stationary position, often standing or sitting for prolonged periods. **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _3 days ago_ _(5/20/2026 2:59 PM)_ **_Job ID_** _2026-2452_ **_\# of Openings_** _1_ **_Category_** _Customer Experience_

About the Company

ISC2

INDUSTRY

Other/Not Classified

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