At least 2 years of chargeback card dispute experience specifically on the Merchant Dispute (acquiring) side — reviewing, researching, and building representment/rebuttal documentation
At least 2 years of customer service experience, including handling sensitive or disputed-transaction conversations
Experience with Salesforce and Zendesk (CRM/case management systems used by the team)
Strong data analysis and investigative reporting skills
Strong Excel skills, including building spreadsheets, models, and reports
Chargeback/dispute experience on the Issuing side (in addition to Merchant Dispute)
Experience with QuickBase (used as the dispute management system)
Familiarity with Google Sheets and Smart Sheets
Familiarity with Claude/AI tooling
Prior experience at a similar payment processor or card network company (hiring manager referenced companies such as FIS (Fidelity National Information Services), Marqeta, Adyen, ComData and comparable dispute processors.)
Numbers & Facts
Location
Draper, Utah
Skills
Analysis Skillsunmatched
Artificial Intelligence (AI)unmatched
Case Managementunmatched
Chargebacksunmatched
Customer Relationship Management (CRM)unmatched
Customer Support/Serviceunmatched
Data Analysisunmatched
Documentationunmatched
Investigative Reportsunmatched
Machine Toolunmatched
Microsoft Excelunmatched
Payment Processingunmatched
Reporting Skillsunmatched
Salesforce.comunmatched
Spreadsheetsunmatched
ZenDeskunmatched
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