Job Summary: The Chargeback Analyst will be an integral part of the Payment and Risk Operations team, responsible for managing chargeback disputes, merchant disputes, reconciliation processes, and customer communication. This role requires a strong understanding of payment card risk management, with expertise in investigating transaction discrepancies, processing disputes, and maintaining compliance with industry standards. The ideal candidate will be detail-oriented, tech-savvy, and capable of making independent decisions in a fast-paced environment. Key Responsibilities:
Issuing Chargeback Management: Review, research, investigate, and submit outgoing chargeback disputes to processors.
Merchant Dispute Handling: Review, research, and prepare representment letters for incoming merchant disputes.
Chargeback Reconciliation: Update and track chargeback status to ensure timely resolution.
Customer Communication: Respond to documentation requests via email and phone calls professionally.
Compliance & Performance Standards: Ensure dispute milestones are met within required timeframes.
Data Management: Maintain accurate records related to chargebacks, disputes, and financial transactions.
Education & Experience Requirements:
Minimum 2 years of chargeback/payment card risk management experience (required).
Minimum 2 years of customer service experience (required).
Strong data analysis and investigative reporting skills.
Ability to resolve transaction/payment issues independently without complete process guidance.
Clear and effective communication skills for managing customer interactions.
Proficiency in Excel and other tools for creating spreadsheets, models, and reports.
Ability to make sound judgment calls in dispute resolution.
Core Competencies:
Fast Learner & Tech-Savvy
Excellent Communicator
Reliable Team Player
Attention to Detail
Self-Starter & Problem-Solver
Thrives in a Fast-Paced Environment
Independent Decision Maker with Strong Analytical Skills
Work Schedule & Hiring Process:
Work Hours: 9 AM 6 PM CST
Interview Process:
Round 1: Hiring Manager (Zoom Interview)
Round 2: Team Lead (Zoom Interview)
Numbers & Facts
Location
Draper, UT
Salary
$27 Per Hour
Skills
Analysis Skillsunmatched
Chargebacksunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Analysisunmatched
Data Managementunmatched
Detail Orientedunmatched
Documentationunmatched
Financial Transactionsunmatched
Industry Standardsunmatched
Investigative Reportsunmatched
Maintain Complianceunmatched
Problem Solving Skillsunmatched
Reconciliationunmatched
Record Keepingunmatched
Regulatory Complianceunmatched
Reporting Skillsunmatched
Riskunmatched
Risk Managementunmatched
Spreadsheetsunmatched
Team Lead/Managerunmatched
Team Playerunmatched
Time Managementunmatched
Transaction Processing/Managementunmatched
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