CHARTER COORDINATOR

Summary:

The Charter Coordinator will be responsible for quoting and scheduling aircraft within company''s fleet, coordinating all trip details concerning the crew and passengers with full operational control, being implemented into the On-call rotation, Responsible for collecting charter payments, Maintaining OCC office equipment and aircraft to safety standards.

Key Roles and Responsibilities:

• Direct contact with clients, brokers and flight crew.
• Provide clerical support as required for the department.
• Answer a high volume of incoming phone calls and email requests.
• Manage all facets of trip quoting, planning, follow up and flight following.
• Facilitate catering and ground transportation arrangements for clients as needed.
• Must be available to provide on-call availability after hours and on weekends as required.
• Use a computerized flight scheduling system to understand aircraft availability and to quote trips.
• Adhere to applicable TSA requirements and act as a Ground Security Coordinator for charter flights.
• Maintain positive relationships with clients, brokers, and outside operators and vendors to assist in sourcing needs.
• Quote, source, confirm and input flight reservations and ancillary service requirements into computer software applications.
• Work closely with Flight Operations to ensure service standards are being met and to spot potential issues that could hinder service delivery.