Charter Dispatcher

Duties and Responsibilities:

• Answer incoming calls to our livery and charter dispatch department
• Oversees, reviews, and/or assigns equipment utilization, inspects, and verifies attendance reporting, arranges for emergency coverage of line runs and charters and be willing to fill in when the need arises
• Notifies appropriate personnel in case of Operator emergencies and disruptions or cancellations of service
• Reviews complaints and conducts factual investigations, and recommends appropriate course of action
• Ensures that all supervisor, chauffeur and driver activities are completed: Driver Logs, passenger count, Ticket procedures
• Oversees drivers and chauffeurs and resolves issues and requests
• Makes sure all policies and procedures are being adhered to
• Schedule and dispatch drivers and vehicles based on workload
• Make sure all drivers have confirmed upcoming work
• Update dispatch grids and trip schedule
• Establish rapport for drivers and chauffeurs
• Maintain a close working relationship with our other departments
• Communicate with drivers, chauffeurs and clients by email and telephone
• Must take a proactive approach to all operational duties example: Scheduling of vehicles, drivers & hotels and maintaining the maintenance schedule of vehicles

Knowledge, Abilities, and Skills:

• Must be able to work quickly, but with high attention to accuracy and detail.
• Must be able to work independently without constant supervision, and be able to make independent decisions
• Ability to multi-task in a fast-paced department with the ability to follow through with each task given
• Ability to adapt to ongoing changes in procedures and policies
• Must be able to work under pressure and problem solve
• Must understand, interpret, apply laws, rules, regulations and policies
• Ability to learn and monitor bus-based communication technology applications in a timely manner
• Knowledge of transportation industry and dispatch, scheduling is a plus
• Must be able to be to work - days, nights & weekends
• Requires a professional demeanor, positive attitude, and ability to work with driver’s, staff, and customers
• Strong communication skills
• Strong attendance record
• Team Player

Education & Experience:

• High school diploma or equivalent.
• 1 year of dispatch experience required.
• 1 year of customer service experience required.

Status: Full time, non-exempt.