Chat Customer Service Representative

MK Wholesaler

Wilmington, DE

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JOB DETAILS

SALARY

$25–$29 Per Hour

JOB TYPE

Full-time

SKILLS

Communication Skills, Customer Escalations, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Detail Oriented, Identify Issues, Multitasking, Online Chat, Problem Solving Skills, Resolve Customer Issues, Time Management, Writing Skills

LOCATION

Wilmington, DE

POSTED

Today

Full time or Part timeRemoteWeekends as neededWe are seeking a dedicated Chat Customer Service Representative to join our dynamic team. In this role, you will be the frontline communicator, providing timely and effective support to our customers through live chat. Your ability to resolve inquiries quickly and professionally will directly impact customer satisfaction and loyalty.This position offers an exciting opportunity to engage with diverse customers, troubleshoot issues, and contribute to an exceptional service experience in a fast-paced environment.ResponsibilitiesRespond to customer inquiries through live chat in a timely and courteous manner.Provide accurate information about products, services, policies, and procedures.Troubleshoot and resolve customer issues or escalate to appropriate departments when necessary.Maintain detailed and accurate records of customer interactions and transactions.Identify opportunities to enhance the customer experience and provide feedback to management.Adhere to company guidelines and protocols to ensure consistent service quality.Manage multiple chats simultaneously while maintaining attention to detail and professionalism.RequirementsHigh school diploma or equivalent; additional education is a plus.Proven experience in customer service, preferably in a chat or digital communication role.Excellent written communication skills with strong grammar and spelling.Ability to multitask and manage time effectively in a fast-paced environment.Strong problem-solving skills and the ability to remain calm under pressure.Comfortable using chat software, CRM systems, and other digital tools.Availability to work flexible hours, including evenings or weekends, as needed.

About the Company

MK Wholesaler

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