Billing, Broadband, Coaching, Communication Skills, Customer Relationship Management (CRM) Systems, Customer Support/Service, Healthcare, Multitasking, Online Chat, Online Customer Support, Patient Care, Problem Solving Skills, Typing, Writing Skills
We're hiring a friendly and responsive Chat Support Agent to assist our patients and clients through our digital chat platform. If you're a great communicator who enjoys helping people solve problems online — this role is perfect for you.
Role: Chat Support Agent
Department: Customer Support & Patient Services
Location: Fully Remote Type: Full-Time / Part-Time
What You'll Do:
- Respond to patient and client inquiries promptly through our chat platform
- Provide accurate information on services, appointments, billing, and general support
- Handle multiple chat conversations simultaneously with professionalism
- Document all interactions accurately in our CRM and support systems
- Escalate complex or sensitive issues to the appropriate team
- Deliver a consistently warm and professional experience in every chat
- Follow all HIPAA guidelines and patient confidentiality protocols
What We're Looking For:
- 1+ year of chat support or online customer service experience
- Strong written communication and grammar skills
- Typing speed of 45+ WPM with accuracy
- Ability to multitask and stay calm under pressure
- Comfortable with chat platforms, CRM tools, and digital systems
- Reliable high-speed internet and a quiet dedicated workspace
- Healthcare or medical background is a plus but not required
What We Offer:
- Competitive pay
- Health, dental & vision benefits (full-time employees)
- Paid time off & paid holidays
- Flexible shift options
- Supportive team environment and ongoing coaching
- Career growth opportunities within ADF Medical Services
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ADF Medical Services Inc.