Careerscape is recruiting on behalf of our client, a growing e-commerce retailer, for a Remote Chat Support Specialist to join their customer experience team. This is a great opportunity for someone who enjoys solving problems in real time and wants to build a career in customer support with a fast-growing online retail brand.
Day to day, you will spend most of your shift responding to live chat conversations, helping shoppers track orders, resolve billing questions, and navigate the site with confidence. People who thrive in this role are fast typists, clear communicators, and calm under pressure when juggling multiple chats at once, all while working from the comfort of home.
Responsibilities
Respond promptly and professionally to customer inquiries via live chat
Assist customers with order status, tracking, returns, and exchanges
Troubleshoot account, billing, and website navigation issues
Manage multiple concurrent chat conversations while maintaining quality
Escalate complex issues to senior support staff or relevant departments
Document customer interactions accurately in the support platform
Meet individual and team performance metrics for response time and satisfaction
Identify recurring customer pain points and report trends to management
Stay current on product catalog, promotions, and policy updates
Provide a friendly, helpful experience that reflects the brand voice
Requirements
High school diploma or equivalent required
Prior customer service or live chat experience preferred but not required
Excellent written communication skills and strong typing speed
Ability to multitask across several chat conversations simultaneously
Comfortable using CRM and live chat software platforms
Reliable high-speed internet connection and a quiet home workspace
Strong problem-solving skills and attention to detail
Availability to work flexible shifts including some evenings or weekends
Positive, patient attitude when handling difficult customer situations
Benefits
Medical, dental, and vision insurance
401k plan with company match
Paid time off and paid holidays
100% remote work with flexible scheduling options
Home office equipment stipend
Paid training and onboarding
Opportunities for advancement within the customer experience team