Chat Support Specialist

Corky's BBQ specializes in slow-cooked, hand-pulled Memphis BBQ and ribs, offering a variety of meats, sauces, and seasonings. They provide catering services, party packs, and the option to ship BBQ directly to customers' homes. Intended clients include BBQ enthusiasts and those looking to host gatherings or special events.

Position Summary

The Chat Support Specialist provides real‑time assistance to customers through online chat. This role focuses on answering questions, resolving basic issues, and ensuring customers receive fast, accurate, and friendly support. It’s ideal for someone who communicates well in writing, enjoys helping people, and thrives in a remote environment.

Responsibilities

• Respond to customer inquiries through live chat in a timely and professional manner.
• Provide accurate information using internal resources, FAQs, and support guidelines.
• Troubleshoot basic issues and guide customers through simple steps or solutions.
• Document all chat interactions and update customer records.
• Escalate complex or unresolved issues to the appropriate team.
• Manage multiple chat conversations at once while maintaining quality and accuracy.
• Follow communication scripts and brand guidelines to ensure consistency.
• Identify common issues and share feedback to improve processes and resources.
• Maintain a positive, customer‑focused tone in all interactions.

Required Qualifications

• Strong written communication skills.
• Ability to multitask and manage several chat conversations at once.
• Basic computer skills and comfort navigating online tools.
• Reliable, organized, and able to work independently in a remote setting.
• Customer‑focused mindset and willingness to learn.
• High school diploma or equivalent.

Preferred Qualifications

• Previous experience in chat support, customer service, or administrative roles.
• Familiarity with chat platforms or ticketing systems.
• Strong attention to detail and problem‑solving skills.
• Interest in growing within customer support or operations.

Core Skills

• Written communication
• Customer service
• Time management
• Attention to detail
• Problem‑solving
• Professionalism

Work Environment

• Fully remote
• Standard business hours or flexible scheduling depending on business needs
• Training provided for all systems, tools, and workflows

Growth Opportunities

• Advancement into Senior Chat Specialist, Chat Lead, or Customer Experience roles
• Opportunities to support training, quality review, or operations tasks

Thank You for Applying

Thank you for your interest in the Chat Support Specialist position. We appreciate the time you took to apply. Our hiring team will review your application, and qualified candidates will be contacted for the next steps in the hiring process.