Chat Support Specialist Remote

MK Wholesaler

Minneapolis, MN(remote)

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JOB DETAILS

SALARY

$23–$31 Per Hour

JOB TYPE

Full-time

SKILLS

Communication Skills, Consumer Branding, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Service Software, Customer Service Systems, Customer Support/Service, Detail Oriented, Frequently Asked Questions (FAQ), Multitasking, Needs Assessment, Online Chat, Problem Solving Skills, Quality Management, Schedule Development, Support Documentation, Time Management, Writing Skills

LOCATION

Minneapolis, MN

POSTED

1 day ago

We are seeking a dedicated Chat Support Specialist to join our dynamic team. This role is vital in delivering exceptional customer service through real-time chat interactions, helping to resolve inquiries efficiently and ensuring a positive experience for every customer.If you have strong communication skills, a problem-solving mindset, and the ability to multitask in a fast-paced environment, this position offers an exciting opportunity to make a direct impact on customer satisfaction and brand loyalty.ResponsibilitiesEngage with customers through live chat to address questions, concerns, and requests.Identify customer needs and offer appropriate solutions or escalate when necessary.Document all interactions accurately in the customer support system.Follow up on unresolved issues to ensure timely resolution.Maintain up-to-date knowledge of products, services, and policies.Work collaboratively with team members to meet department goals and service standards.Assist in developing FAQs and support documentation based on common inquiries.RequirementsHigh school diploma or equivalent; associate or bachelor’s degree preferred.Proven experience in customer support, preferably in a chat or online environment.Excellent written communication skills with strong attention to detail.Ability to handle multiple chats simultaneously while maintaining quality and accuracy.Strong problem-solving skills and ability to remain calm under pressure.Familiarity with customer support software and CRM systems.Flexible schedule and ability to work in shifts as needed.

About the Company

MK Wholesaler

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