Chicago - Ocean Export Agent

Responsibilities:

• Coordinate Seamless Exports: Ensure flawless export operations by managing all stages of ocean shipments from booking to final delivery, adhering to company standards and client requirements.
• Optimize Client Satisfaction: Develop and maintain strong relationships with key clients, addressing inquiries and resolving issues promptly to enhance service reliability.
• Monitor Compliance: Navigate and apply regulatory guidelines for ocean exports, ensuring each shipment adheres to international and domestic laws.
• Cost Management: Analyze cost structures to ensure maximized profitability while maintaining competitive service offerings.
• Innovate Processes: Identify and implement process improvements to streamline operations, reduce errors, and enhance overall efficiency.
• Contribute to Team Goals: Collaborate cross-functionally to achieve departmental objectives
• Industry Experience: 2+ years in ocean export or international logistics.
• Regulatory Expertise: Deep knowledge of ocean freight regulations and customs documentation.
• Analytical Skills: Proven ability in data analysis, cost management, and risk assessment.
• Customer-Centric Approach: Exceptional communication skills with a focus on client satisfaction.
• Problem-Solver: Aptitude for identifying issues proactively and implementing practical solutions.

About the Company

This company is a global logistics provider with a network of company-run branches spanning air, sea, and overland transport across dozens of countries. Its air and sea logistics division combines a worldwide gateway network with local market expertise, offering full and partial charter capacity, sea freight project handling, door-to-door delivery with customs clearance, and dedicated support for hazardous goods and other specialized cargo. Clients benefit from centrally managed projects with a single point of contact, along with shipment visibility through the company's own tracking and order management systems. The organization also emphasizes sustainability in its transport operations, including the use of sustainable aviation fuel options, and has built its reputation over nearly a century as a family-owned enterprise now operating at global scale.

About Caliber

Caliber is a specialized talent agency built by freight professionals, not career recruiters, dedicated exclusively to the freight forwarding and logistics industry. Our mission is simple: to match the best talent in the industry with the best companies in the industry. Because our team comes from within the industry, we understand both the technical demands of the roles we fill and the culture of the companies we represent. As a niche agency, we strive to be recognized among the best in our field while operating as servant leaders within the freight and logistics community.

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