Chick Fil-A Assistant Manager

Lead People. Drive Excellence. Create Remarkable Experiences.

At Chick-fil-A Pensacola Airport, we are not just serving food—we are creating memorable experiences for travelers from around the world. We are seeking a high-caliber Assistant Manager who embodies Chick-fil-A's commitment to hospitality, leadership, operational excellence, and servant-hearted service.

This role is designed for a proven restaurant leader who is passionate about developing people, driving results, and supporting the General Manager in building a high-performing team and culture.

Position Summary

The Assistant Manager serves as a key member of the leadership team and acts as a coach, teacher, and operational leader. This individual helps execute daily operations, develops future leaders, ensures exceptional guest experiences, and maintains Chick-fil-A's high standards of food quality, cleanliness, speed, and hospitality.

The ideal candidate has restaurant leadership experience, thrives in fast-paced environments, leads by example, and understands that great operations begin with great people.

What You'll Do

Leadership & Team Development

• Lead shifts with confidence and professionalism.
• Coach team members through real-time feedback and development.
• Train and onboard new employees using Chick-fil-A standards.
• Identify and develop future leaders within the organization.
• Foster a positive, encouraging, and accountability-driven culture.
• Hold team members accountable while maintaining respect and care.
• Support leadership succession planning and talent development.

Operational Excellence

• Execute Chick-fil-A operational systems and procedures.
• Ensure food safety and quality standards are consistently met.
• Drive speed of service without sacrificing hospitality.
• Maintain exceptional cleanliness and organization throughout the restaurant.
• Monitor labor efficiency and productivity goals.
• Assist with inventory management, ordering, and waste reduction.
• Ensure compliance with airport operational requirements and security standards.

Guest Experience

• Create "Second Mile Service" moments that exceed guest expectations.
• Resolve guest concerns professionally and proactively.
• Model world-class hospitality for the entire team.
• Build a culture where every guest feels valued and appreciated.

Business Performance

• Support sales growth initiatives.
• Assist with labor management and scheduling.
• Analyze operational opportunities and implement solutions.
• Help achieve profitability goals while maintaining service excellence.
• Participate in leadership meetings and strategic planning discussions.

What We're Looking For

Required Qualifications

• 2+ years of restaurant leadership experience.
• Previous experience as a Shift Leader, Supervisor, Assistant Manager, or equivalent role.
• Strong understanding of restaurant operations.
• Ability to lead teams in a high-volume environment.
• Demonstrated coaching and training experience.
• Strong communication and problem-solving skills.
• Ability to work flexible schedules including mornings, evenings, weekends, and holidays.
• Ability to obtain required airport credentials and security clearances.

Preferred Qualifications

• Previous Chick-fil-A experience.
• Experience in Quick Service Restaurants (QSR).
• Experience in high-volume or airport operations.
• Food Safety Certification.
• Proven record of developing leaders and improving team performance.