Must be available on Saturdays. Closed on Sundays.
Works to personally implement the Winning Hearts Every Day Restaurant Customer Care Strategy, which includes:
Ensuring Operational Excellence in the following areas by
- Following Chick-fil-A standards, recipes, and systems
- Adhering to food safety standards and organizational safety standards for a specific area and position
- Seeking excellence in food quality
- Working toward a standard of excellence in order accuracy and a sense of urgency for a specific area and position
- Holding oneself accountable for thinking Customer First
- Going above and beyond to keep the Restaurant clean, safe, and refreshing both inside and outside and understands how that affects the customer
- Seeking excellence in customer experience
Demonstrating and teaching 2nd Mile Service by:
- Seeks to understand how their role in the Heart of House affects 2nd Mile Service in the Front of House
- Making it Personal by showing each other kindness, optimism, and teamwork
- Being Proactive by actively taking care of and being a good steward of equipment, resources, and people in the Heart of House and by intentionally setting the next shift up for success
- Being Generous by going above and beyond to make sure Customers enjoy their food
Upholding a standard of Attentive & Friendly Team Members by:
- Paying attention to details and considering Customer impacts and impressions
- Delivering Core 4 in each customer interaction
- Recovering quickly when a customer has had an unsatisfactory experience
Embrace leading and caring for oneself, each other, and the Restaurant by:
- Demonstrating and upholding Chick-fil-A Covington Highway 21 Values:
- Teamwork: Fostering trust, cooperation, and strong relationships within the team to achieve shared goals while creating a fun environment.
- Optimism: Choosing to lead with a positive attitude even in challenging circumstances and to have a positive influence on others.
- Kindness: Being friendly, considerate and genuine towards others and yourself while having a deep appreciation for other individuals and their contributions.
- Stewardship: Committing to uphold the highest standards in all aspects of work and being a good steward of the Brand that has been entrusted to us.
- Growth: Having strong self-awareness and embracing change with a mindset focused on constant improvement and personal development.
This role requires team members to have the following skills;
- Have self-awareness in how our actions can affect customer and teammates
- Choose a positive attitude in all expected and unexpected situations
- Assume that others have good intentions and not place blame
- Learn to understand and regulate your own emotions to relieve stress
Specifically, team members should
- Follow handbook policies
- Follow Chick-fil-A recipes and procedures and strive for quality and accuracy of work
- Engage with customers and team using Winning Hearts Every Day strategy expectations
- Reliably attend shift on time and is prepared to serve
- Take care of Cash, Equipment, Products and Premise
- Be friendly, considerate and genuine toward guests and teammates
- Put in the effort to get to know your teammates
- Creates genuine interactions by utilizing CORE 4, HEARD Model, and Language of Hospitality
- Be aware of organization's goals and how you contribute to those
- Proactively communicate with other team members in daily operations
- Utilize and actively checks communication channels
- Proactively communicate issues to leadership team as they arise
- Look for ways to continuously grow in their ability to be a team player, support the Restaurant brand and values, and work to increase their contribution to the Restaurant
- Learn from mistakes and encourage others to as well
- Ask for feedback and guidance from Leaders to build skills
- Pursue personal excellence
- Be open minded to changes made by the leadership team
- Be flexible with roles and tasks
Starting pay is $11.50+/hour for Part-time and $14.50+/hour for Full-time.
Benefits for Full-Time Team Members include;
- One free employee meal each shift
- Pay $300 towards Monthly Health Insurance Premium (after six months)
- Provide access to 401K (after one year)
- Paid time off (PTO) of 40 hours after 1 year
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.