Chick-fil-A Floor Supervisor

Position Details

Position Information

Announcement Number STAFF - VA - 27027 For questions regarding this position, please contact:

Search Support at auxjobs@montana.edu or 406-994-6468

Classification Title Culinary Svcs Supv II - BZ Working Title Chick-fil-A Floor Supervisor Brief Position Overview

MSU's Culinary Services hires motivated team members who are excited to actively participate in the ever changing world of the fast-paced food industry.

Position Number 4N1987 Department Chick Fil A Division Auxiliary Services Appointment Type Classified Contract Term Fiscal Year Semester If other, specify From date If other, specify End date FLSA Non-Exempt Union Affiliation Teamsters FTE 1.0 Benefits Eligible Eligible Salary $28.50 per hour Contract Type Classified Hourly If other, please specify Recruitment Type Open

Position Details

General Statement

Culinary Services Division (CSD), a division of Auxiliary Services, provides meals and specialty beverages for over 18,000 customers daily and is an integral part of campus life and the overall college experience. CSD proudly provides Montana State University students with not only a repertoire of various cuisines, cooking styles, and flavors, but a comfortable atmosphere to meet friends, study, and simply relax. The division is comprised of 2 residential dining halls, a commissary kitchen, several retail operations including 4 coffee shops, Chick-fil-A, the Union Market and Bobcat Grill, Brick Breeden Fieldhouse and Bobcat Stadium Concessions, Fork in the Road food truck, MSU Catering, Indulge In-House Bakery, and the Farm to Campus Program.

Duties and Responsibilities

Reporting to the Chick-fil-A management team, the Floor Supervisor is a working supervisory position overseeing production of made to order foods and leads the staff in the front of house (FOH), guest recovery, and back of house (BOH).

• Positively and professionally interacts with customers.

• Supervises their assigned area's activities and staff within this high volume/high activity retail operation.

• Provides active leadership and training of student and temporary staff.

• Assists managers with hiring, evaluating and verbally addressing performance problems.

• Ensures SOPs are being followed.

• Ensures quality service is being provided.

• Regularly troubleshoots as issues occurs.

• Communicates any changes to their team and the management team.

• Monitors inventory, assists with controlling food and waste costs, keeps records, and orders, receives, and stocks food/product accordingly.

• Assigns and performs the disposition and storage of foods (hot and cold), supplies, regular cleaning of assigned area, and maintenance of equipment in accordance with the sanitarian's recommendations.

• Ensures compliance with sanitation guidelines and food handling and storage FDA codes and as directed by MSU's Registered Sanitarian.

• Actively performs duties in FOH and BOH such as food prep/cooking or order taking/expediting, etc.

• Assists with supervising the operation's cash register system and reconciling of cash bags.

• Troubleshoots equipment as needed.

• Monitors service, dining areas, and kiosk area for cleanliness.

• Ensures that appropriate signage is displayed, and video boards are functioning.

• Performs a variety of administrative tasks in support of the operation including inventory, scheduling, franchisee assessments, and guest recovery.

• And actively contributes to the team by performing other duties as needed in support of the department's mission.

Required Qualifications - Experience, Education, Knowledge & Skills

• Progressive experience working in high volume food service or an equivalent combination of relevant education and experience.
• Experience leading, directing, and/or training staff.
• Experience organizing and timing kitchen production.
• Experience with cash handling and/or point of sales machines.

Preferred Qualifications - Experience, Education, Knowledge & Skills

• Experience operating in a franchise food unit.
• Experience with inventory control.
• Experience ordering food and supplies.

The Successful Candidate Will

• Exhibit interest in the culinary arts and exercise critically good judgment concerning taste and aesthetics of food quality
• Work effectively and efficiently in close cooperation with CS staff in a team-oriented environment with the ultimate goal of providing excellent customer service
• Strong commitment to customer service
• Highly motivated and work with minimal supervision
• Work well individually or on a team
• Exhibit strong communication skills both verbally and in writing
• Consistently exercise initiative and good judgment
• Exhibit excellent attention to detail and accurate record keeping skills
• Prioritize and organize workload in order to complete tasks in a timely manner
• Quickly adapt to changing priorities
• Maintain compliance of policy and procedure
• Maintain knowledge about State and Federal health and food safety guidelines
• Represent the department and the University to others in a professional and courteous manner

Position Special Requirements/Additional Information

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University's rights to assign or reassign duties and responsibilities to this job at any time.

• Work week will consist of a minimum of 5 days. There will be a day off on Sundays and another weekday that will be determined later. There will be a blend of opening and closing shifts per work week.
• Will work evenings, weekends, long hours, consecutive days during busy periods, and occasional holidays as the school and event schedule demands.
• Occasionally work outside and in inclement weather assisting with special events.
• Possess an 8-hour sanitation certification or have the ability to become certified
• Must have the ability to understand and communicate in English with adequate proficiency to follow directions from supervisor, read and understand safety guidelines and directions to prevent accidents or injuries from occurring, and communicate effectively with customers (staff, visitors, students) by listening and speaking clearly to them.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

• Normal service areas, kitchen, cooler, freezer, dock environments
• Stationary and/or moving about for long periods of time
• Frequently moving, transporting, and placing containers/product weighing up to 50 lbs and occasionally up to 100lbs
• Occasionally moving product up and down stairs
• Bending, kneeling, stretching and general moving about while stocking products
• Gripping handles on small kitchen utensils and other equipment
• Performing repetitive motions related to job duties
• Regular exposure to cleaning chemicals

This position has supervisory duties? No

Posting Detail Information

Number of Vacancies 1 Desired Start Date Upon completion of a successful search. Position End Date (if temporary) Open Date Close Date Applications will be:

Screening of applications will begin on August 3, 2026; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions

Please address the qualifications in your cover letter and resume.

Questions? Contact: Search Support at auxjobs@montana.edu or 406-994-6468.

EEO Statement

Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.

In compliance with the Montana Veteran's Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran's preference, please complete the veteran's preference information located in the Demographics section of your profile.

Applicant Documents

Required Documents

• Resume
• Cover Letter

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).