Position Summary
The Assistant Manager is a leadership role responsible for overseeing the daily operations of the Chick-fil-A restaurant while advancing the Owner/Operator’s vision. This leader ensures operational excellence, profitability, and team member development while upholding Chick-fil-A’s culture of hospitality, stewardship, and servant leadership. The Assistant Manager serves as the strategic link between high-level goals and day-to-day execution, driving results in sales growth, guest experience, and operational efficiency.
Key Responsibilities
Operational Leadership
- Lead and manage all aspects of restaurant operations, including Front of House, Back of House, Drive-Thru, and Outside Sales.
- Maintain and enforce Chick-fil-A standards for food safety, cleanliness, speed of service, and guest satisfaction.
- Ensure compliance with all health, safety, and labor regulations.
- Monitor operational metrics (sales, labor, food cost, productivity) and adjust strategies to maximize profitability.
Team Development & Leadership
- Recruit, interview, and develop high quality talent for leadership and hourly positions.
- Maintain succession plans for key leadership roles.
- Mentor and coach other managers and team members to achieve operational and personal growth goals.
- Foster a culture of care, accountability, and servant leadership in alignment with Chick-fil-A values.
Guest Experience
- Champion Chick-fil-A’s “REMARKable” guest experience by modeling hospitality and ensuring every guest feels cared for, every visit.
- Implement strategies to measure and improve guest satisfaction (through various data analytics, assessments, secret shops, surveys, guest feedback).
- Help address and resolve guest concerns with professionalism and urgency in partnership with Guest Relations Manager.
Financial & Strategic Management
- Partner with the Owner/Operator to set financial goals and help develop annual & quarterly business plans.
- Manage budgets, analyze P&L reports, and implement cost-control measures.
- Identify opportunities for sales growth through community engagement, catering, digital channels, and local marketing initiatives.
- Oversee vendor relationships and supply chain management to ensure efficiency and quality of product inventory
Culture & Community Impact
- Model Chick-fil-A’s mission: “To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come in contact with Chick-fil-A.”
- Represent Chick-fil-A Foothill Ranch in a positive way by supporting and participating in community partnerships, sponsorships, and charitable events.
- Promote Chick-fil-A’s culture of excellence, integrity, and service both inside and outside the restaurant.
Qualifications
- Proven experience high-volume restaurant leadership (minimum 5–7 years preferred).
- Bachelor’s degree in Business, Hospitality Management, or related field (preferred but not required).
- Strong business acumen with a track record of driving profitability and operational excellence.
- Excellent leadership, communication, and conflict-resolution skills.
- Ability to manage and develop large teams (75+ team members).
- Proficiency in analyzing financial reports, labor models, and operational metrics.
- Commitment to Chick-fil-A’s values and passion for serving others.
- Fluent in Spanish or have strong working Spanish
Core Competencies
- Servant Leadership – Models humility, empathy, and care in leading others.
- Strategic Thinking – Balances long-term vision with daily execution.
- Operational Excellence – Maintains uncompromising standards for quality and efficiency.
- People Development – Builds leaders and fosters growth within the organization.
- Resilience & Adaptability – Thrives in a fast-paced environment with changing demands.
Work Environment & Expectations
- Availability to work a flexible schedule, including early mornings, evenings, weekends, and holidays as needed.
- Work 45-50 hours / week on average
- Ability to stand for extended periods, lift up to 40 pounds, and work in a fast-paced restaurant/kitchen/drive-thru environment.
- Willingness to be highly visible and engaged in restaurant operations daily.
Compensation & Benefits
- Starting at $70,000 / year Competitive salary with performance-based bonuses.
- Paid Phone plan
- Health, dental, and vision insurance (after one year tenure).
- Up to two weeks Paid Time Off (one week in 1st year)
- Up to one week Paid Sick Leave.
- Opportunities for professional development and growth, and upward mobility
- Complimentary meals.
This role is ideal for a high-capacity leader who is passionate about operational excellence, people development, and advancing Chick-fil-A’s culture of service and impact.
Work schedule
- 8 hour shift
- Weekend availability
- On call
- Holidays
- Day shift
- Night shift
- Overtime
Benefits
- Flexible schedule
- Health insurance
- Dental insurance
- Vision insurance
- Employee discount
- Other