Chick-fil-A Hospitality Director

Chick-fil-A Hospitality Director | Jefferson City |...

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Chick-fil-A Careers and Jobs

• Chick-fil-A Careers
• Jefferson City
• Chick-fil-A Hospitality Director

Chick-fil-A Hospitality Director

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Full-time

$60,000.00 - 70,000.00 per year

Hospitality Director

Are you ready to elevate your career with one of the world''s most respected restaurant brands?

We''re looking for a passionate, driven Hospitality Director to lead and elevate the guest experience. This hands-on leadership role offers an exceptional opportunity to grow professionally while helping lead a high-performing team dedicated to delivering remarkable service.

The ideal candidate has a genuine passion for hospitality, enjoys interacting with guests, thrives in a fast-paced environment, embraces accountability, and is committed to developing others while continuously growing as a leader.

Our Team Member Benefits:

• Sunday''s Off
• No late nights
• Generous Medical, Dental, Vision, Life
• PTO Eligibility
• 401k with company match
• Advancement opportunities
• Bonus opportunities
• Discounts
• Flexible scheduling
• Local hands on ownership

Compensation:

$60,000-$70,000 per year plus bonus potential

Key Responsibilities

Guest Experience Leadership

• Champion an exceptional guest experience throughout the restaurant.
• Lead by example through a visible presence in the dining room, coaching and supporting Front-of-House team members.
• Monitor and respond to online guest feedback, partnering with the leadership team to identify trends and implement solutions that continuously improve the guest experience.

Community Engagement

• Build and strengthen relationships with local schools, businesses, nonprofits, and community organizations.
• Plan, organize, and execute community events, theme nights, family activities, and promotional experiences that strengthen our connection with the community.
• Coordinate appearances of the Chick-fil-A Cow mascot, including scheduling, training, and oversight of Cow Handlers to ensure a memorable guest experience.

Operations Leadership

• Partner with the Front of House Director to lead daily operations during scheduled leadership rotations.
• Coach, develop, and support Front-of-House team members while maintaining Chick-fil-A''s high standards for hospitality, food safety, and operational excellence.

Promotions & Guest Engagement

• Coordinate promotional giveaways, contests, and donation initiatives that increase guest engagement and strengthen brand loyalty.
• Support community fundraising opportunities and charitable partnerships.

Marketing Partnership

• Collaborate with the Marketing Director to develop promotional materials and event strategies that support restaurant initiatives and community outreach.

Team Member Recognition

• Create meaningful celebrations for birthdays, work anniversaries, achievements, and other significant milestones that reinforce a culture of appreciation.

Qualifications & Skills

• Prior leadership experience with a strong emphasis on customer service is required.
• Restaurant leadership experience is preferred but not required.
• Availability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.
• Passion for hospitality and delivering exceptional customer service.
• Proven leadership experience with the ability to coach, motivate, and develop others.
• Excellent communication and interpersonal skills, including the ability to navigate difficult conversations with professionalism and empathy.
• Ability to lead and inspire a team of 20-30 team members through servant leadership.
• Strategic thinker with a results-oriented mindset and a commitment to continuous improvement.
• Organized, detail-oriented, and highly observant.
• Comfortable using technology and learning new systems.
• Dependable, mature, and accountable.
• Ability to thrive in a fast-paced environment while effectively multitasking and solving problems.

#General Manager #Manager #District Manager #Food Service #General Manager #Restaurant #Professional #Development #Leadership #Executive #Regional Manager

Work schedule

• Monday to Friday
• Weekend availability
• Overtime

Supplemental pay

• Bonus pay

Benefits

• Flexible schedule
• Health insurance
• Dental insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Life insurance
• Employee discount
• Paid training

Chick-fil-A - Jefferson City

3407 Missouri Blvd, Jefferson City, MO, 65109

Apply

This job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

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