Chick-fil-A Hospitality Leader

The Hospitality Leader position at Chick-fil-A Avondale Haslet is designed to give individuals the opportunity to build off of previously learned leadership skills and fine-tune them. Alternatively,  It also supports someone coming in with little to no restaurant experience as our training process is designed to support both candidate types. 

We will start you out being trained in every area of the restaurant until you are proficient (basic team member skills). This means all team member positions in the restaurant. 

Participants are then required to work at least 60-days to prove themselves in our restaurant fundamentals before we formally move forward with their leadership training. During this time you will have a self-paced study packet to complete that will help you pass our leadership development test.

If you complete team member training and pass our written & verbal development tests, you will then begin a development process in key Chick-fil-A business concepts. This process will prepare you for the leadership position. Typically this development takes about 6-months. During this development time you will function as a shift leader (leading shifts and coaching/mentoring team members operationally) as you hone the skills listed below: 

• Operations: Learning to lead a team in execution of our core values (fast, friendly, and accurate service), and our mission statement (to refresh and care for all day every day).
• Training/Coaching: Learning to develop and train team members efficiently, and coaching teams to maximize productivity and team member engagement.
• Truck ordering & Inventory: Organization of stock, efficiency of truck unloading, management of InForm truck order guides, etc.
• Food Safety, completing Food Safety weekly audit as well as ensuring the SAFE Daily Critical are being completed.
• ERQA- Electronic Restaurant Quality Assessment. This is a daily audit that checks on the quality of food and general restaurant cleanliness/functionality/and environment.
• Hospitality & Guest Experience: This includes leading giveaways, and talking with care to guests.
• Drive-thru Efficiency: Correct execution of the outside drive-thru play.
• Change Ordering & Cash Management: Auditing InForm reports as well as monitoring cash risk and change fund on hand.
• Facilities & Equipment: Deep clean checklists on Jolt (our operations platform). As well as auditing the repair and working function of all equipment AND smallwares in the location. Managing maintenance calendar schedule.
• Scheduling/Labor Management/People: How to use the Hotschedules software as well as complete a schedule in a timely manner. Sit in on interviews.
• Catering operations: Correct execution of catering requirements, including CMT software proficiency, POS, and phone etiquette, lead times, etc..
• Information Tech (IT): Swap-out, repair & maintenance.
• Core Leadership Values: Learn and execute our core leadership values:
• Solve Problems
• Take on Additional Responsibility 
• Own Your Development
• Bring Others Along

Once you have been graded as proficient in the skills listed above, you will be placed in our “assessment” phase as you continue to lead shifts as a shift leader. This phase lasts 6-months. During this time you will be asked to set goals & lead/drive results in Hospitality. This position will ultimately involve coaching our team on our generosity policy, as well as working to shadow and role play with team members to improve their hospitality skills. This leader will also be required to execute on our team engagement goals to show hospitality towards one another (within our team & with guests). 

• During this time you will be placed in a Front of House, Drive-Thru, or Kitchen operational role with the Hospitality focus. You will be asked to set goals & lead/drive results in your areas of focus. We are looking for mentorship and the ability to inspire your fellow teammates. You may be in one area primarily, but this role involves learning when to move to other areas of the business to coach. 
• At the end of the assessment phase it will be decided if the Hospitality focus is the correct focus area for you. 

The business (Chick-fil-A Avondale Haslet) reserves the right to count job experience as a part of training/tenure requirements for each leadership position. This is assessed on a case-by-case basis. 

General Skills/Qualifications:

• Previous leadership experience preferred
• Adaptable and dependable
• Service-oriented mindset
• Coachable attitude
• Attention to detail
• Flexible to work different areas of the business
• Ability to work a changing schedule (evenings and mornings)
• Available to work weekends
• Associate’s or Bachelor’s Degree a plus

Compensation Rate:

• Discussed during Interview

Benefits:

• Subsidized health insurance available.
• Free meals on shift.
• Life insurance.
• Team member family events.
• Opportunities for advancement.

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.

Job Type

Full time, Part time