Job Description - Chief Enterprise Service Delivery Officer (26141665)
Position Title:
Chief Enterprise Service Delivery Officer - (26141665)
Why live in Helena, Montana?
Helena is surrounded by rolling hills and lofty mountains and is tucked below the Continental Divide.
It is a relatively quiet place to call home where small-town living collides with outdoor adventure.
Helena has a rich history and was originally founded as a gold camp during the Montana gold rush.
Learn more about moving to and/or living in Helena, Montana here.
Why should you keep reading and consider working here?
We know you have other work options, but we ask you to consider working with us at the State of Montana Department of Administration in the State Information Technology Services Division (SITSD). Our mission is to provide shared IT services to support the needs of the state and citizens of Montana. We offer an innovative and collaborative work environment where employees are valued and supported. In addition, our employees have the opportunity to be involved in some of the most exciting and innovative IT projects and initiatives in development within Montana state government. (You can learn more about SITSD here.)
What is this career opportunity?
The Chief Enterprise Service Delivery Officer (CESDO) provides enterprise-wide leadership for the state''s core IT service delivery functions, setting strategic direction for network, infrastructure, and device management and ensuring all three functions operate in alignment with statewide IT transformation goals.
This role is responsible for leading and developing the leaders of each functional team, holding them accountable for service delivery outcomes, and removing barriers to execution, rather than directing day-to-day technical operations.
The CESDO is expected to actively use artificial intelligence as a core tool of the position. This includes applying AI to strengthen executive decision-making, analyze service delivery performance and capacity data, streamline operational reporting, support workforce planning, and identify opportunities for modernization and automation across the network, infrastructure, and device management functions. The CESDO is also responsible for championing the responsible adoption of AI within the Office of Integrated Services, ensuring functional leaders and their teams integrate approved AI tools into service delivery operations in alignment with statewide AI governance, security, and policy standards.
The CESDO serves as the primary service delivery executive for SITSD, partnering with the Deputy CIO, State CIO, fellow Chief Officers, and Agencies to ensure Montana''s core IT services are reliable, cost effective, and positioned to meet growing statewide demand. The incumbent is expected to continuously evaluate how AI can improve the quality, efficiency, and resilience of core IT services delivered to state agencies.
This position reports to the Deputy CIO for Core IT Services.
What are we looking for?
Education and Experience:
A Bachelor's degree in Information Technology, Business, Computer Science, Engineering, or a related field
Seven years of progressively responsible experience in enterprise IT service delivery or operations leadership, including at least three years in an executive or senior leadership role overseeing technology teams and functions.
Preferred:
o Master''s degree in Information Technology, Business Administration, Public Administration, or a related field.
o Experience in state or local government IT or product leadership.
o Experience leading product or technology organizations through large-scale transformation in a complex, multi-stakeholder environment.
Competencies:
Required knowledge, skills, and abilities:
Ability to develop and communicate an enterprise service delivery vision that guides organizational priorities and decision-making.
Knowledge of network management, IT infrastructure, and device management practices, sufficient to provide credible executive oversight and strategic direction.
Proven ability to lead leaders; setting direction, delegating effectively, and holding team managers accountable for outcomes.
Experience building and sustaining high-performing teams through clear expectations, coaching, and a culture of accountability and continuous improvement.
Ability to translate enterprise strategy into clear direction and measurable outcomes across multiple functional teams.
Experience aligning diverse stakeholders; across agencies, executive leadership, and technical teams, around shared technology goals.
Ability to engage, challenge, and advise senior leaders on complex technology decisions with significant organizational impact.
Does this sound like you?
Please tell us how and why by submitting your resume and cover letter. (Please Note: You do not need to complete the "work experience" or the "education & certifications" portion of the application process in our recruiting system. You only need to upload the requested documentation.)
What can you expect from us in return for your hard work?
o Work/life Balance
o Health Coverage
o Retirement plans
o Paid Vacation and Sick Leave and Holidays
o And more…
Public Service Loan Forgiveness (PSLF) - Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF.
Other important information to be aware of.
This position requires the successful completion of a criminal background check.
Only online applications are accepted. By applying online, you are able to receive updates and monitor the status of your application.
The Department of Administration participates in E-Verify to confirm employment eligibility. After accepting a job offer and completing form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify, please visit the E-Verify website found here, https://www.e-verify.gov/.
Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment: Not Applicable
Salary: $
120,000.00 - 125,000.00 Yearly
Telework Eligibility: Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.) Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan
Number of Openings
: 1 Employee Status: Regular Schedule: Full-Time
Job Type
: Standard
Shift
: Day Job
Travel
: Yes, 10 % of the Time
Primary Location
: Helena
Agency: Department of Administration Union: 000 - None
Posting Date
: Jun 26, 2026, 10:56:54 PM
Closing Date (based on your computer''s timezone)
: Jul 11, 2026, 11:29:00 AM
Required Application Materials: Cover Letter, Resume
Contact Name: Megan Stearman | Contact Email: Megan.Stearman2@mt.gov | Contact Phone: 406-444-4620 The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency''s HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.
State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.