Best Practices, Budget Management, Communication Skills, Cross-Functional, Customer Experience, Customer Satisfaction, Delivery Driving, Leadership, Operational Improvement, Operational Strategy, Operations, Operations Planning, Performance Management, Performance Metrics, Process Development, Process Improvement, Profit & Loss, Project/Program Coordination, Project/Program Management, Service Delivery, System Integration (SI), Systems Scalability, Time Management
The Keller Group is proud to support a growing organization seeking a seasoned executive to lead operational execution across service delivery, technology, resource planning, and project management functions.
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The <\/span>Chief Operations Officer<\/b> <\/span>will be responsible for driving operational efficiency, improving project outcomes, aligning cross -functional teams, and ensuring the organization consistently delivers high -quality results at scale.
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This is an exciting opportunity for a strategic, systems -oriented leader who thrives on process improvement, elevating team performance, and creating alignment that supports organizational growth and outstanding customer experiences.
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Key Responsibilities<\/b>
<\/span><\/span><\/p>- Lead daily operations across service delivery, technology, resource planning, and project management teams to ensure predictable, high -quality outcomes.
<\/li> - Establish performance frameworks, operational plans, and KPIs that drive efficiency, profitability, and growth.
<\/li> - Align cross -functional teams, remove bottlenecks, and ensure priorities across operations, IT, and project delivery are coordinated.
<\/li> - Optimize project delivery through effective planning, tracking, reporting, and best practices for on -time, on -budget execution.
<\/li> - Streamline processes, integrate systems, and implement scalable workflows to improve operational performance and reduce inefficiencies.
<\/li> - Foster a high -performance, execution -focused culture through leadership development, coaching, and structured training programs.
<\/li> - Enhance customer satisfaction by driving consistent delivery, proactive communication, and follow -up on project outcomes.
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Requirements<\/h3>
Qualifications<\/b>
<\/span><\/span><\/p>- Bachelor’s degree required; MBA preferred.
<\/li> - 10+ years of executive -level experience leading operations, project delivery, or technical execution.
<\/li> - Proven ability to scale processes, teams, and systems within a growing organization.
<\/li> - Strong leadership presence with the ability to influence, develop, and motivate cross -functional teams.
<\/li> - Experience in IT -driven or technology -enabled companies highly preferred.
<\/li> - Demonstrated success in developing top -performing teams and fostering leadership growth.
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