Chief Experience Officer

Overview

Join Our Team as Chief Experience Officer (CXO)

Lead With Purpose. Transform Experiences. Elevate Compassionate Care.

At Agape Care Group, exceptional care is about more than clinical outcomes - it's about the experience we create for patients, families, caregivers, employees, volunteers, and the communities we serve.

We are seeking an accomplished and visionary Chief Experience Officer (CXO) to join our Executive Leadership Team and help shape the future of hospice and palliative care. Reporting directly to the Chief Executive Officer, the CXO will lead the organization's enterprise-wide experience strategy, ensuring that every interaction reflects our mission, values, and commitment to compassionate, high-quality care. This is a unique opportunity for a mission-driven healthcare executive to influence the experience of care across an entire organization while leading a diverse portfolio spanning quality, customer experience, clinical education and more. You will partner closely with executive leadership to drive transformation, strengthen organizational culture, advance strategic growth, and ensure that every patient and family interaction reflects the dignity, compassion, and excellence at the heart of hospice care.

If you are an inspirational leader who combines strategic vision, operational excellence, emotional intelligence, and a passion for human-centered healthcare, we'd love to meet you.

What You'll Do

Lead Enterprise Experience Strategy

• Develop and execute an organization-wide Experience Strategy aligned with the company's mission, values, and strategic priorities
• Establish and advance enterprise-wide standards for service excellence and customer experience
• Champion a culture of compassion, dignity, accountability, innovation, and continuous improvement
• Ensure the patient and family experience remains central to organizational strategy and decision-making

Elevate Patient, Family & Community Experience

• Lead initiatives that improve experiences for patients, families, caregivers, referral partners, volunteers, and community stakeholders
• Use customer feedback, experience data, and performance metrics to identify opportunities for improvement
• Partner with operational and clinical leaders to create consistent, high-quality experiences across the continuum of care
• Develop strategies that strengthen trust, loyalty, engagement, and connection with the communities we serve

Advance Quality, Education

• Provide executive leadership for healthcare quality and service excellence initiatives
• Oversee clinical education strategies that strengthen workforce capability, compliance, and professional development
• Ensure the organization's mission and values are meaningfully integrated throughout the employee and patient experience
• Lead programs that promote quality of life, dignity, compassionate care, and meaningful experiences

Executive Leadership & Strategic Partnership

• Serve as a key member of the Executive Leadership Team
• Partner closely with the CEO and senior leaders to translate organizational strategy into measurable outcomes
• Prepare and communicate executive-level insights, performance metrics, and strategic recommendations
• Represent the organization with community leaders, donors, healthcare partners, referral sources, and regulatory agencies
• Build strong relationships across clinical, operational, administrative, and community stakeholders

What You'll Bring

Experience

• 10+ years of progressive healthcare leadership experience
• Master's degree in Healthcare Administration, Business Administration, Nursing, Public Health, Organizational Leadership, or a related field required
• Executive leadership experience in hospice, home health, palliative care, post-acute healthcare, or a related healthcare environment strongly preferred
• Demonstrated success leading organizational transformation, quality improvement, customer experience, culture, and service excellence initiatives
• Experience leading multi-disciplinary teams and enterprise-wide strategic initiatives
• Proven ability to lead complex change and organizational integration initiatives

Skills That Set You Apart

• Exceptional executive presence, communication, and relationship-building skills
• Strategic thinker who can translate vision into measurable action and results
• Deep understanding of patient and family experience, healthcare quality, and service excellence
• Strong ability to use data, analytics, and performance metrics to drive continuous improvement
• Highly collaborative leadership style with the ability to build alignment across diverse teams
• Strong change-management and organizational transformation capabilities
• Genuine passion for mission-driven healthcare and compassionate end-of-life care
• Ability to inspire teams and create a culture where people feel valued, connected, and empowered to deliver exceptional care

Why Join Agape Care Group?

At Agape Care Group, your leadership will have an impact far beyond the organization. You will help shape the experience of patients and families during some of the most meaningful and vulnerable moments of their lives.

As Chief Experience Officer, you will have the opportunity to shape culture, influence strategy, develop innovative programs, strengthen communities, and redefine what exceptional hospice and palliative care looks and feels like.

If you are a visionary healthcare executive with a passion for people, a commitment to excellence, and the courage to lead meaningful transformation, we invite you to join us and help shape the future of compassionate care.

We offer:

• The opportunity to lead enterprise-wide experience strategy for a growing healthcare organization
• Direct partnership with the CEO and Executive Leadership Team
• The opportunity to influence patient, family, employee, volunteer, and community experiences
• A high-impact leadership role with significant organizational visibility
• The opportunity to advance pediatric, palliative, and hospice care programs
• A mission-centered culture focused on compassion, integrity, excellence, and service
• Competitive executive compensation and benefits
• A leadership environment that values innovation, collaboration, and meaningful impact

Benefits & Perks

We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

• Immediate Access to Paid Time Off

• 401(k) with Company Match

• Annual Merit Increases

• Tuition Reimbursement

• Employee Referral Bonus Program

• Health Insurance with Low Premiums

• Dental, Vision, and Orthodontic Coverage

• $500 Matching Health Savings Account

• Short & Long-Term Disability

• Mental Health & Counseling Programs

• Financial and Legal Assistance Programs

• Virtual Health & Wellness Services

• Fertility Assistance Program

• Years of Service Award Bonuses

About Agape Care Group

As a regional leader in hospice and palliative care, Agape Care Group proudly serves patients through its family of care providers - Agape Care South Carolina, Georgia Hospice Care, Hospice of the Carolina Foothills in North Carolina, and ACG Hospice in Alabama, Kansas, Louisiana, Missouri, Oklahoma, Texas and Virginia. The company's employees are committed to serving with love those touched by an advanced illness, providing comfort and support through compassionate care and meaningful experiences. At any location within our company, you'll find a career that means something. You'll not only have the opportunity to use your skills to make a real difference, but you'll also be part of an inclusive, respectful work environment filled with peers who have answered the call to care for others.

Our Company Mission

Our mission is to serve with love, providing comfort and support through compassionate care and meaningful experiences. For our team members, these aren't empty words. In every interaction, no matter how big or small, we're dedicated to providing a superior experience for patients facing life-limiting illnesses and their families.

Qualifications

• A heart to serve patients and families and a passion for providing the best possible care
• Education: Master's degree in Healthcare Administration, Business Administration, Nursing, Public Health, Organizational Leadership, or related field required.
• Experience: Minimum of 10 years of progressive healthcare leadership experience. Executive leadership experience in hospice, home health, palliative care, or post-acute healthcare strongly preferred. Demonstrated success leading organizational transformation, quality improvement, customer experience, and culture initiatives. Experience managing multi-disciplinary teams and enterprise-wide strategic initiatives.
• Required: Reliable transportation. Must be willing to travel as needed.

We've worked hard to build a caring culture of integrity, communication, diversity and positive experiences, and we'd love for you to join our team.

• Pay is determined by years of experience and location.