Chief Learning Officer

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How to Apply

A cover letter is required for consideration for this position and must be attached as the first page of your resume. The cover letter must address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The CLO provides vision, direction, and management for content development of learning and research products and staff learning. The position leads the organization's content team of professionals to be efficient, productive, and effective, fostering experimentation with applied teaching and learning experiences. The position directs efforts to develop a unique mix of adult learning and legal research, business, and management resources. The position develops the content strategic plan and programmatic structures for the Institute reflecting emerging changes in customer need and technology of the larger organization. A member of the executive leadership team, the position collaborates on setting and driving organizational vision and supporting strategies. Has overall responsibility for online and in-person content, staff training, production, Plans, directs, and prepares multi-year product budgets. Provides legal guidance for the organization including reviewing and negotiating proposed contracts, protecting the organization's intellectual property, monitoring changes in laws and regulations, and managing legal risk.

Responsibilities*

40% - Champion business transformation, oversee organizational change, and lead innovation to drive organizational vision, product strategy, and meet short- and long-term business objectives.

• Collaborate with Executive Director and Chief Operations Officer in setting and driving organizational vision, product strategies, education/legal research strategies, and hiring needs.
• Translate strategies into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual product and adult learning planning, goals and implementation.
• Create ICLE content development strategies that are responsive to ICLE customer needs and align with larger ICLE goals.
• Collaborate with the Chief Operating Officer to leverage emerging technologies to provide cutting-edge products to ICLE customers and improve overall ICLE product development, delivery, maintenance and efficiency.
• Implement business strategies and plans that align with the short- and long-term objectives developed in tandem with the Executive Director, Chief Operating Officer, and ICLE leadership and stakeholders. Manage organizational change.
• Monitor progress and take corrective action when necessary. Prepare detailed updates and forecasts on Institute progress.
• Analyze current and potential ICLE markets and identify areas of threats and opportunities for growth. Plan for and oversee implementation of organizational growth and process improvement.
• Develop and communicate visions for ICLE's content and education strategic initiatives. Lead major initiatives.
• Build and maintain trusted relationships with key industry related stakeholders, ICLE staff, customers, partners, contributors and others that translate into new and continuing opportunities for ICLE.

25% - Champion adult-learning while overseeing ICLE learning and research products and services and ICLE internal employee development programs.

• Create learning strategies, oversee their execution, and ensure that all learning strategies align with larger ICLE goals.
• Work with instructional design experts to continuously improve ICLE's products, services, and educational offerings.
• Work with COO, Executive Director, HR, and other stakeholders to develop staff training that supports Institute goals.
• Direct and manage system for institute-wide periodic content planning that identifies new and innovative legal content and education to meet customer needs and ICLE's financial goals.
• Direct and manage customer content market research. Regularly conduct and apply best practices for market research to determine customer needs. Analyze results and incorporate them into content development plans. Ensure coordination of data sharing across the Institute.
• Provide direction for new legal developments and major initiatives.
• Oversee development and monitoring of content creation standards. Ensure ICLE quality standards are established and met.
• Direct content improvement and new content development consistent with strategic and business goals. Ensure ICLE strategic approach is followed.

20% - Oversee efficient operation in online resources, live events, and production.

• Oversee creation of visions and 3-year implementation plans for ICLE's content ensuring alignment with ICLE's vision and financial goals. Ensure customer needs are met.

• Ensure product goals and targets and budget goals are met.

• Monitor performance for areas of responsibility. Take corrective measures when necessary. Prepare detailed updates and forecasts.

• Administrative supervision of identified staff in online resources, live events, and production.

• Oversee resource investment and expenses to ensure that ICLE achieves targets for growth and profitability.

• Hire, train, evaluate, give assignments, review work, discipline, and handle grievances.

• Sets priorities and delegates responsibilities.

• Oversee area operations and employee productivity while building a highly inclusive culture that ensures team members can thrive and that overall ICLE organizational goals are met.

• Ensure compliance with U of M policies and regulations, taking appropriate action when necessary.

• Provide legal guidance for the organization including reviewing and negotiating proposed contracts, protecting the organization?s intellectual property, monitoring changes in laws and regulations, and managing legal risk.

• Direct and oversee compliance with contracts related to content acquisition, creation and management.

• Oversee negotiation and revision of contracts with authors.

• Oversee efforts by staff to establish, nurture, and expand relationships with contributors, experts, and key stakeholders in the legal profession.

10% - Budgeting

• Direct the preparation of 3-year budgets for all content areas.
• Direct the active monitoring of actual performance, results, and regular reporting.
• Oversee plans for corrective action as needed ensuring budget goals are met.
• Report status and projections to the Executive Committee.
• Participate and provide input into the annual Institute budgeting process.

5% - Other Responsibilities as Assigned

Required Qualifications*

Education and Work Experience:

Required

• Juris Doctorate degree.
• Membership in the State Bar of Michigan.
• Minimum of 3 years of law practice experience.
• Minimum of 12 years of experience developing CLE.
• 15+ years of successful administrative and supervisory experience preferably in leadership roles.
• Understanding of adult learning, legal research, legal product development, and the needs of customers and potential customers in the legal marketplace.
• Extensive strategic planning experience. Understand and apply principles of strategic planning, data analysis, technology, and business performance metrics.
• Excellent interpersonal, communication skills, and presentation skills.
• In-depth understanding of advanced business planning and U of M policies, procedures, regulatory issues and departmental policies, rules, and regulations.
• Experience in key aspects of operations including finance, technology, business processes, legal products, adult learning, sales, marketing, web services, and customer research.
• Extensive project management skills. Understand and be able to apply principles of project management. Proven ability to develop, plan, and lead complex projects and deliver them on schedule and on budget.
• Ability to diagnose problems quickly, foresee potential issues, and implement plans to resolve.
• Experience creating, overseeing, and projecting budgets including presenting and explaining to others.
• Demonstrated ability to build positive working relationships with customers, industry related organizations, stakeholders, contributors, and co-workers; relationship management; negotiation; contributor recruitment.
• Understanding of customer interviews, survey applications and techniques, and user testing methods.
• Demonstrated ability to supervise and delegate effectively to professional staff and work effectively in teams; hiring, training, coaching, developing, evaluation, delegation, discipline; giving feedback and monitoring progress; ability to develop and leverage the skill of others.
• Experience coaching and leading teams through major change initiatives.
• Ability to travel to seminar and meeting locations in Michigan. Some evening and weekend meetings.

Desired:

• Experience with customer-driven support and services
• Knowledge of and experience with team-based management
• Ability to organize and present interactive training
• Experience with management and leadership at ICLE

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.